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Metrics that service organizations use worldwide 2018

This statistic shows what metrics service organizations use worldwide in 2018. During the survey, 80 percent of service organizations said that they use a customer satisfaction metric, and 75 percent said they use an employee experience metric.

Metrics used by service organizations worldwide 2018

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Source

Release date

March 2019

Region

Worldwide

Survey time period

November 27 to December 15, 2018

Number of respondents

3,525 respondents

Special properties

customer service agents and decision makers.

Supplementary notes

Type of survey and age of respondents not indicated.

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