In a 2018 call center industry survey, 39 percent of customer service leaders worldwide stated that they possess an optimized level of quality assurance process. The same survey revealed that 46 percent of call center operators were at the "developing" stage.
In general, how would you rate your agent quality assurance process?
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CTI Forum. (June 30, 2018). In general, how would you rate your agent quality assurance process? [Graph]. In Statista. Retrieved January 29, 2020, from https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum. "In general, how would you rate your agent quality assurance process?." Chart. June 30, 2018. Statista. Accessed January 29, 2020. https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum. (2018). In general, how would you rate your agent quality assurance process?. Statista. Statista Inc.. Accessed: January 29, 2020. https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum. "In General, How Would You Rate Your Agent Quality Assurance Process?." Statista, Statista Inc., 30 Jun 2018, https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum, In general, how would you rate your agent quality assurance process? Statista, https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/ (last visited January 29, 2020)
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