In a 2018 call center industry survey, 39 percent of customer service leaders worldwide stated that they possess an optimized level of quality assurance process. The same survey revealed that 46 percent of call center operators were at the "developing" stage.
In general, how would you rate your agent quality assurance process?
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CTI Forum. (June 30, 2018). In general, how would you rate your agent quality assurance process? [Graph]. In Statista. Retrieved April 27, 2024, from https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum. "In general, how would you rate your agent quality assurance process?." Chart. June 30, 2018. Statista. Accessed April 27, 2024. https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum. (2018). In general, how would you rate your agent quality assurance process?. Statista. Statista Inc.. Accessed: April 27, 2024. https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum. "In General, How Would You Rate Your Agent Quality Assurance Process?." Statista, Statista Inc., 30 Jun 2018, https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum, In general, how would you rate your agent quality assurance process? Statista, https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/ (last visited April 27, 2024)
In general, how would you rate your agent quality assurance process? [Graph], CTI Forum, June 30, 2018. [Online]. Available: https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/