In a 2018 call center industry survey, 39 percent of customer service leaders worldwide stated that they possess an optimized level of quality assurance process. The same survey revealed that 46 percent of call center operators were at the "developing" stage.
In general, how would you rate your agent quality assurance process?
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Single Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access
Corporate solution including all features.
* Prices do not include sales tax.
Further Content: You might find this interesting as well
Statistics
- Compensation of employees at call centers worldwide by type 2018
- Tracking the level of call center customer satisfaction worldwide 2018
- Annual turnovers of the largest contact center operators in Germany 2018
- Number of seats of contact center operators in Germany 2018
- Atento S.A. revenue in Argentina 2016-2019
- Atento S.A. revenue in Chile 2016-2019
- Bank of Ireland customer satisfaction in Northern Ireland 2020, by service
- Favorite brands according to quality in France 2017
- Best airports in the world 2019
- Current account customer satisfaction of banks in Northern Ireland 2019
- Colombia: leading call center providers 2018
CTI Forum. (June 30, 2018). In general, how would you rate your agent quality assurance process? [Graph]. In Statista. Retrieved March 09, 2021, from https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum. "In general, how would you rate your agent quality assurance process?." Chart. June 30, 2018. Statista. Accessed March 09, 2021. https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum. (2018). In general, how would you rate your agent quality assurance process?. Statista. Statista Inc.. Accessed: March 09, 2021. https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum. "In General, How Would You Rate Your Agent Quality Assurance Process?." Statista, Statista Inc., 30 Jun 2018, https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum, In general, how would you rate your agent quality assurance process? Statista, https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/ (last visited March 09, 2021)