Level of quality assurance process at call centers worldwide 2018

In a 2018 call center industry survey, 39 percent of customer service leaders worldwide stated that they possess an optimized level of quality assurance process. The same survey revealed that 46 percent of call center operators were at the "developing" stage.

In general, how would you rate your agent quality assurance process?

Share of respondents
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Sources

Release date

June 2018

Region

Worldwide

Survey time period

2018

Number of respondents

750 respondents

Special properties

customer service leaders

Supplementary notes

Type and exact date of survey were not indicated by the source.

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Statistics on "Call centers in the U.S."

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