In a 2018 call center industry survey, 39 percent of customer service leaders worldwide stated that they possess an optimized level of quality assurance process. The same survey revealed that 46 percent of call center operators were at the "developing" stage.
In general, how would you rate your agent quality assurance process?
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Statistics on Call centers in the U.S.
Industry overview
5
- Basic Statistic Global contact center satisfaction index 2010-2022
- Premium Statistic Number of call centers opened or expanded by region 2016-2021
- Premium Statistic Contact center employees in the United States 2014-2021
- Premium Statistic Industry revenue of “telephone call centres“ in the U.S. 2012-2024
- Premium Statistic States with the highest wages in telemarketing in the U.S. 2022
Leading companies
7
- Premium Statistic Revenue of Tata Consultancy Services Limited worldwide 2005-2022
- Premium Statistic Revenue distribution of Tata Consultancy Services worldwide by region 2017-2022
- Premium Statistic Annual revenue of Genpact worldwide 2006-2022
- Premium Statistic Revenue of AT&T worldwide 2016-2021, by region
- Basic Statistic Revenue of Citigroup 2011-2022
- Premium Statistic Atento S.A. revenue in the U.S. 2016-2021
- Premium Statistic Comcast Corporation's revenue 2006-2022
Employment
6
- Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2022
- Premium Statistic U.S. telecommunications industry: employees by occupation 2015-2021
- Premium Statistic U.S. states with the highest number of call center employees 2018
- Premium Statistic States with the highest employment in telemarketing in the U.S. 2022
- Premium Statistic Hire rate at Wells Fargo in the United States 2019-2021, by gender
- Premium Statistic Customer service employees at government agencies in U.S. 2014-2021
Operations
5
- Basic Statistic Customers who have contacted customer service in the past month U.S. 2015-2020
- Premium Statistic Easiest-to-use customer service channels in U.S. 2019-2020
- Premium Statistic U.S. customers who did more business with companies due to good customer service 2020
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
- Premium Statistic Companies with the worst rated customer service in the U.S. 2020
Further related statistics
11
- Compensation of employees at call centers worldwide by type 2018
- Tracking the level of call center customer satisfaction worldwide 2018
- Atento S.A. revenue in Argentina 2016-2021
- Atento S.A. revenue in Chile 2016-2021
- Latin America: BPO installed capacity in selected countries 2017
- Annual turnovers of the largest contact center operators in Germany 2018
- Number of seats of contact center operators in Germany 2018
- Current account customer satisfaction of banks in Northern Ireland 2021
- Bank of Ireland customer satisfaction in Northern Ireland 2020, by service
- Opinion of French people on the disadvantage of shared transport 2014
- Best airports in the world 2019
Further Content: You might find this interesting as well
Statistics
- Compensation of employees at call centers worldwide by type 2018
- Tracking the level of call center customer satisfaction worldwide 2018
- Atento S.A. revenue in Argentina 2016-2021
- Atento S.A. revenue in Chile 2016-2021
- Latin America: BPO installed capacity in selected countries 2017
- Annual turnovers of the largest contact center operators in Germany 2018
- Number of seats of contact center operators in Germany 2018
- Current account customer satisfaction of banks in Northern Ireland 2021
- Bank of Ireland customer satisfaction in Northern Ireland 2020, by service
- Opinion of French people on the disadvantage of shared transport 2014
- Best airports in the world 2019
CTI Forum. (June 30, 2018). In general, how would you rate your agent quality assurance process? [Graph]. In Statista. Retrieved May 28, 2023, from https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum. "In general, how would you rate your agent quality assurance process?." Chart. June 30, 2018. Statista. Accessed May 28, 2023. https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum. (2018). In general, how would you rate your agent quality assurance process?. Statista. Statista Inc.. Accessed: May 28, 2023. https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum. "In General, How Would You Rate Your Agent Quality Assurance Process?." Statista, Statista Inc., 30 Jun 2018, https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum, In general, how would you rate your agent quality assurance process? Statista, https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/ (last visited May 28, 2023)
In general, how would you rate your agent quality assurance process? [Graph], CTI Forum, June 30, 2018. [Online]. Available: https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/