U.S. consumer satisfaction with chatbot customer service 2022

Published by
Valentina Dencheva,
Oct 9, 2023
During a 2022 survey carried out among consumers from the United States, a quarter of respondents stated they were happy or very happy to communicate with an AI chatbot when contacting a business. However, 43 percent said they were not happy or not happy at all to do so.

Consumer satisfaction with chatbot customer service in the United States as of June 2022

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Release date

September 2022

Region

United States

Survey time period

June 2022

Number of respondents

1,059 respondents

Supplementary notes

Original question: "How happy are you to communicate with an AI chatbot when contacting a business?"
The source does not provide information on the type of survey used or on the exact age of the responding consumers.

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