• U.S. consumer satisfaction with chatbot customer service 2016 | Statistic

Technology & Telecommunications›
Software›
U.S. consumer satisfaction with chatbot customer service 2016

Premium

Consumer satisfaction with intelligent assistant and chatbot experiences in the United States, as of 2016
Exclusive Premium Statistic

U.S. consumer satisfaction with chatbot customer service 2016

This statistic indicates the level of satisfaction among U.S. consumers with chatbot and intelligent assistant-delivered customer service, as of 2016. At that time, average satisfaction among consumers with chatbots and intelligent assistants stood at 65 percent. Among those who did not believe they had ever interacted with a chatbot or intelligent assistant, the expected level of satisfaction with chatbot friendliness stood at 45 percent.

Show more

About this statistic

Show source

Download Settings Share

Chart type

Datalabels

Description Source More information

This statistic indicates the level of satisfaction among U.S. consumers with chatbot and intelligent assistant-delivered customer service, as of 2016. At that time, average satisfaction among consumers with chatbots and intelligent assistants stood at 65 percent. Among those who did not believe they had ever interacted with a chatbot or intelligent assistant, the expected level of satisfaction with chatbot friendliness stood at 45 percent.

Show more

Show sources information; Show publisher information
Release date: October 2016

Region: United States
Survey time period: 2016
Number of respondents: 720 respondents
Age group: 18-65 years
Special properties: Respondents who have interacted with a chatbot or automated assistant
Method of interview: Online survey
Supplementary notes: The original statement was phrased by the source as follows: "How would you rate your experiences with 'intelligent assistant' or 'chatbot' technology?"

More information

Other interesting statistics

U.S. and German consumer willingness to be contacted by services via chat app 2016

U.S. and German consumer willingness to be contacted by services via chat app 2016

U.S. and German consumer willingness to be contacted by services via chat app 2016

U.S. consumer desire for text-based customer service 2015/2016

U.S. consumer desire for text-based customer service 2015/2016

U.S. consumer desire for text-based customer service 2015/2016

U.S. consumer desire for company answers without service agent contact 2015/2016

U.S. consumer desire for company answers without service agent contact 2015/2016

U.S. consumer desire for company answers without service agent contact 2015/2016

Plans for collaborative chat app deployment in organizations worldwide 2016

Plans for collaborative chat app deployment in organizations worldwide 2016

Plans for collaborative chat app deployment in organizations worldwide 2016

Chatbot market worldwide 2016 and 2025

Chatbot market worldwide 2016 and 2025

Chatbot market worldwide 2016 and 2025

Statista Accounts: Access All Statistics. Starting from $588 / Year

Prices & Access

Statistics on "Social commerce"

Influence

The most important statistics

Leading social media platforms used by marketers worldwide as of January 2018Social media platforms used by marketers worldwide 2018
Share of internet users in the United States who have purchased products directly via social media as of September 2016U.S. social media purchase penetration 2016
How big of an influence is social media on your purchase decisions?Influence of social media on U.S. consumer purchasing decisions 2016
Most popular social media channels to learn about new products according to consumers in the United States as of July 2016U.S. social networks preference to learn about new products 2016
Most popular purchase influences according to Amazon buyers in the United States as of November 2016Key purchase influences for U.S. Amazon shoppers 2016
Average value of global online shopping orders as of 4th quarter 2017, by traffic source (in U.S. dollars)Global online shopping order value 2017, by traffic source
Social media platform on which social media users in the United States last made a purchase directly from a social media post as of October 2017U.S. social commerce reach 2017, by platform
If you consulted social media for holiday gift ideas, where did you primarily look?North American shoppers holiday shopping social media inspiration as of January 2018

Brand product pages

The most important statistics

Share of global active social media users who follow brands on social media as of September 2015Global social media brand audience on selected networks 2015
Share of global active social media users who use social media for brand research as of 3rd quarter 2015Social media used for brand research worldwide 2015
Which of the following aspects of social media influence your online shopping behavior?Social media e-commerce influence 2015
Primary attitude toward shopping via social media sites or buy buttons according to internet users in the United States as of April 2016U.S. user attitude towards social commerce 2016
How often do consumers seek out visual content prior to purchase?U.S. visual content access prior to purchase 2016
How often do consumers seek out visual content from other consumers prior to purchase?U.S. visual user-generated content access prior to purchase 2016

Facebook

The most important statistics

Share of Facebook users in the United States who use social media for brand research as of 3rd quarter 2016, by age groupSocial media usage for brand research among U.S. Facebook users 2016, by age group
Number of Facebook interactions per brand post as of July 2017, by profile sizeFacebook reactions to brand posts 2017, by profile size
Product brands with the most Facebook fans as of April 2018 (in millions)Most popular product brands on Facebook 2018
Technology brands with the most Facebook fans as of April 2018 (in millions)Most popular technology brands on Facebook 2018
Leading beauty brands with the most followers on Facebook as of March 2018 (in millions)Facebook: number of followers of popular beauty brands 2018
Leading apparel brands with the most Facebook fans as of February 2018 (in millions)Facebook: number of fans of popular apparel brands 2018
Which types of transactional apps and payment methods would you be interested in connecting to Facebook Messenger?U.S. consumer willingness to connect payment apps to FB Messenger 2016, by age group

Pinterest

The most important statistics

Reasons for users in the United States to access Pinterest as of May 2016U.S. Pinterest usage reasons 2016
Leading magazine brands on Pinterest as of December 2017, by followers (in millions)Most-followed magazine brands on Pinterest 2017
What do you think about Pinterest starting to include sponsored pins from brands?Consumer attitudes towards sponsored pins on Pinterest in the U.S. 2014
Pinterest categories from which mom pinners make promoted pin purchases in the United States as of April 2015U.S. promoted Pinterest purchases of moms 2015, by category
Pinterest categories from which Hispanic pinners make promoted pin purchases in the United States as of April 2015 U.S. promoted Pinterest purchases of Hispanics 2015, by category
Preferred devices to access Pinterest among active pinners in the United States as of April 2015U.S. preferred devices to access Pinterest among active users 2015
Share of active Pinterest users who look up pins in-store on their phone in the United States as of April 2015U.S. Pinterest in-store access via smartphone 2015
Top reasons of active Pinterest users for looking up pinned items in-store in the United States as of April 2015Reasons for U.S. Pinterest users to look up pins in-store 2015

Instagram

The most important statistics

Number of monthly active Instagram users from January 2013 to September 2017 (in millions)Number of monthly active Instagram users 2013-2017
Share of video ad impressions on Instagram worldwide as of 1st quarter 2016Global Instagram video ad impression share 2015-2016
Share of brands that have an Instagram profile as of March 2016, by categoryInstagram: global brand adoption rate 2016, by category
Leading brands ranked by number of Instagram followers as of December 2017 (in millions)Most popular brands on Instagram 2017, by followers
Leading luxury brands ranked by number of Instagram followers as of December 2017 (in millions)Instagram: most-followed luxury brands 2017
Leading fashion brands ranked by number of Instagram followers as of December 2017 (in millions)Instagram: most-followed fashion brands 2017
Leading FMCG brands ranked by number of Instagram followers as of December 2017 (in millions)Instagram: most-followed FMCG brands 2017
Leading beauty brands ranked by number of Instagram followers as of December 2017 (in millions)Instagram: most-followed beauty brands 2017

Statista for Your Company: The Research and Analysis Tool

Product Film
Statistics
Downloads

Our Premium Statistics - facts for your business

Currently, Statista provides more than 1 million statistics.
93 percent (all Premium content) are exclusively accessible via our professional accounts.

Unlimited access

As a Statista Premium customer, you receive unlimited access to all statistics at all times. Including downloads of data in the most common formats (XLS, PDF & PNG). Create relevant and significant statistics in no time.

You are in good company

Google

Samsung

Unilever

Procter and Gamble

Adobe

Telekom

PayPal

Otto

Further Content: Statistics, Studies, and Topic Pages

Statistics

Topics

Studies

Popular Related Keywords

Need help with using Statista for your research? Tutorials and first steps

Our Business Solutions: Save Time and Money

only

$588^*

per year

Your advantages

Full access to all our statistics
Download as XLS, PDF & PNG
Relevant data: complete source information

All functions of our platform illustrated face-to-face

Learn how Statista supports your company
Extensive tour across the whole portal
Personal guidance by our support team

Request webinar

The knowledge database for your company

All functions of the Premium Account
Access to dossiers, forecasts and studies
Access to our international database
Publishing rights and other exclusive functions

* All products require an annual contract.
Prices do not include sales tax
(New York residents only).

Statistics on the topic

Topics

About Statista

Statista offers dossiers and reports on over 170 industries. With Statista you are always able to make informed decisions and boost your work efficiency.

Internet & Telecommunications

Consumer Goods & FMCG

Retail & Trade

Travel, Tourism & Hospitality

Society

Transportation & Logistics

Learn more about how Statista can support your business.

Request webinar