This statistic indicates the level of satisfaction among U.S. consumers with chatbot and intelligent assistant-delivered customer service, as of 2016. At that time, average satisfaction among consumers with chatbots and intelligent assistants stood at 65 percent. Among those who did not believe they had ever interacted with a chatbot or intelligent assistant, the expected level of satisfaction with chatbot friendliness stood at 45 percent.
Consumer satisfaction with intelligent assistant and chatbot experiences in the United States, as of 2016
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This statistic indicates the level of satisfaction among U.S. consumers with chatbot and intelligent assistant-delivered customer service, as of 2016. At that time, average satisfaction among consumers with chatbots and intelligent assistants stood at 65 percent. Among those who did not believe they had ever interacted with a chatbot or intelligent assistant, the expected level of satisfaction with chatbot friendliness stood at 45 percent.
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