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Consumer satisfaction with intelligent assistant and chatbot experiences in the United States, as of 2016

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U.S. consumer satisfaction with chatbot customer service 2016 This statistic indicates the level of satisfaction among U.S. consumers with chatbot and intelligent assistant-delivered customer service, as of 2016. At that time, average satisfaction among consumers with chatbots and intelligent assistants stood at 65 percent. Among those who did not believe they had ever interacted with a chatbot or intelligent assistant, the expected level of satisfaction with chatbot friendliness stood at 45 percent.
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Average ranking of consumer experience
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Average ranking of consumer experience
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Description Source More information
This statistic indicates the level of satisfaction among U.S. consumers with chatbot and intelligent assistant-delivered customer service, as of 2016. At that time, average satisfaction among consumers with chatbots and intelligent assistants stood at 65 percent. Among those who did not believe they had ever interacted with a chatbot or intelligent assistant, the expected level of satisfaction with chatbot friendliness stood at 45 percent.
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Release date
October 2016
Region
United States
Survey time period
2016
Number of respondents
720 respondents
Age group
18-65 years
Special properties
Respondents who have interacted with a chatbot or automated assistant
Method of interview
Online survey
Supplementary notes
The original statement was phrased by the source as follows: "How would you rate your experiences with 'intelligent assistant' or 'chatbot' technology?"

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