- Technology & Telecommunications›
- Software›
U.S. consumer satisfaction with chatbot customer service 2016
Premium statistics
Industry-specific and extensively researched technical data (partially from exclusive partnerships).
A paid subscription is required for full access.
U.S. consumer satisfaction with chatbot customer service 2016
Consumer satisfaction with intelligent assistant and chatbot experiences in the United States, as of 2016
This statistic indicates the level of satisfaction among U.S. consumers with chatbot and intelligent assistant-delivered customer service, as of 2016. At that time, average satisfaction among consumers with chatbots and intelligent assistants stood at 65 percent. Among those who did not believe they had ever interacted with a chatbot or intelligent assistant, the expected level of satisfaction with chatbot friendliness stood at 45 percent.
Consumer satisfaction with intelligent assistant and chatbot experiences in the United States, as of 2016
| Average ranking of consumer experience | |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| Average ranking of consumer experience | |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
Exclusive Premium statistic
You need a Premium Account for unlimited access.
Full access to 1.5m statistics
Incl. source references
Available to download in PNG, PDF, XLS format
Premium Account
only $49 / month
*
Exclusive content
Exclusive Premium statistic
You need a Premium Account for unlimited access.
Full access to 1.5m statistics
Incl. source references
Available to download in PNG, PDF, XLS format
Premium Account
only $49 / month
*
© Statista 2019
About this statistic
Show source
Download
Settings
Share
Chart type
Datalabels
Share on Social Media
Download started
Please be patient - this may take a moment
Please be patient - this may take a moment
Description
Source
More information
This statistic indicates the level of satisfaction among U.S. consumers with chatbot and intelligent assistant-delivered customer service, as of 2016. At that time, average satisfaction among consumers with chatbots and intelligent assistants stood at 65 percent. Among those who did not believe they had ever interacted with a chatbot or intelligent assistant, the expected level of satisfaction with chatbot friendliness stood at 45 percent.
Show more- Show sources information
- Show publisher information
- Release date
- October 2016
- Region
- United States
- Survey time period
- 2016
- Number of respondents
- 720 respondents
- Age group
- 18-65 years
- Special properties
- Respondents who have interacted with a chatbot or automated assistant
- Method of interview
- Online survey
- Supplementary notes
- The original statement was phrased by the source as follows: "How would you rate your experiences with 'intelligent assistant' or 'chatbot' technology?"
Source
- Show sources information
- Show publisher information
- Release date
- October 2016
More information
- Region
- United States
- Survey time period
- 2016
- Number of respondents
- 720 respondents
- Age group
- 18-65 years
- Special properties
- Respondents who have interacted with a chatbot or automated assistant
- Method of interview
- Online survey
- Supplementary notes
- The original statement was phrased by the source as follows: "How would you rate your experiences with 'intelligent assistant' or 'chatbot' technology?"
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account!
Premium Account
Your perfect start with Statista
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$49 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Prices do not include sales tax.
Leading companies trust Statista:
Statista is a great source of knowledge, and pretty helpful to manage the daily work.Christof Baron
CEO, MindShare Germany
Statistics on "Social commerce"
- Influence
The most important statistics
- Leading social media platforms used by marketers worldwide as of January 2018Social media platforms used by marketers worldwide 2018
- Share of online consumers in the United States who have purchased products directly via social media as of May 2018U.S. social media purchase penetration 2018
- Share of Millennial consumers in the United States interested in purchasing retail products discovered via selected social media channels as of August 2017U.S. Millennial interest in purchasing products discovered via social media 2017
- Social media platform on which social media users in the United States last made a purchase directly from a social media post as of October 2017U.S. social commerce reach 2017, by platform
- Frequency with which social media users in the United States make a purchase that begins on a social media platform as of August 2017Frequency of U.S. online purchase journey start via social media 2017
- Social media content formats that influence internet users in the United States to purchase a product as of April 2017U.S. social media content format purchase influence 2017
- Average value of global online shopping orders as of 3rd quarter 2018, by traffic source (in U.S. dollars)Global online shopping order value 2018, by traffic source
- User engagement
The most important statistics
- Which of the following artificial intelligence (AI) or other technology capabilities would appeal to you if offered by a retailer? Appeal of tech capabilities offered by online retailers in the U.S. 2017, by age
- What action did you take after discovering a product in a brand's social media post?U.S. consumer actions after discovering a product in a brands social media post 2017
- In the last 3 months, have you discovered any retail products that you were interested in buying on any of the following social media channels?U.S. consumer interest in purchasing products discovered via social media 2017
- Which of the following things would make you more likely to buy a retail product through a brand’s social media channels?U.S. consumer influence factors to purchase a retail product via social media 2017
- Which of the following aspects of social media influence your online shopping behavior?Social media e-commerce influence 2015
- How often do consumers seek out visual content prior to purchase?U.S. visual content access prior to purchase 2016
- Share of beauty fans worldwide who use social media as a platform for beauty retail activities as of 3rd quarter 2017Global beauty fans using social media as a beauty retail platform 2017
The most important statistics
- Channels and locations where internet users in the United States complete purchases from brands discovered on Facebook as of December 2017U.S. Facebook brand discovery online purchase channels 2017
- Share of Facebook users in the United States who use social media for brand research as of 3rd quarter 2016, by age groupSocial media usage for brand research among U.S. Facebook users 2016, by age group
- Product brands with the most Facebook fans as of April 2018 (in millions)Most popular product brands on Facebook 2018
- Technology brands with the most Facebook fans as of April 2018 (in millions)Most popular technology brands on Facebook 2018
- Leading beauty brands with the most followers on Facebook as of January 2019 (in millions)Facebook: number of followers of popular beauty brands 2019
- Leading apparel brands with the most Facebook fans as of January 2019 (in millions)Facebook: number of fans of popular apparel brands 2019
- How often do consumers seek out visual content from other consumers prior to purchase?U.S. visual user-generated content access prior to purchase 2016
The most important statistics
- Number of monthly active Instagram users from January 2013 to June 2018 (in millions)Number of monthly active Instagram users 2013-2018
- Average engagement rate on branded influencer-generated content on Instagram worldwide in 2017, by verticalInstagram: average branded IGC engagement rate 2017, by vertical
- Leading brands ranked by number of Instagram followers as of December 2017 (in millions)Most popular brands on Instagram 2017, by followers
- Leading luxury brands with the most followers on Instagram as of May 2018 (in millions)Instagram: number of followers of popular luxury brands 2018
- Leading fashion brands ranked by number of Instagram followers as of December 2017 (in millions)Instagram: most-followed fashion brands 2017
- Leading FMCG brands ranked by number of Instagram followers as of December 2017 (in millions)Instagram: most-followed FMCG brands 2017
- Leading beauty brands ranked by number of Instagram followers as of December 2017 (in millions)Instagram: most-followed beauty brands 2017
- Average number of monthly image posts by brands to Instagram from January 2016 to December 2017Instagram: monthly image posts by brands 2016-2017
Popular Related Keywords
Need help with using Statista for your research?
Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
- U.S. consumer desire for company answers without service agent contact 2015/2016
- U.S. consumer expectations of chat/virtual assistant purchase & service use 2016
- U.S. consumer desire for text-based customer service 2015/2016
- U.S. and German consumer willingness to be contacted by services via chat app 2016
- U.S. Millennial willingness to try chatbot commerce 2016
- Fancy: number of registered users 2012-2013
- Spending on products seen advertised on social media in the UK 2014
- U.S. Millennials: online purchases related to social sharing 2016
- Etsy: self-identification of sellers 2013
- Social commerce customer satisfaction index in South Korea 2017
- Social commerce: conversion rate by referrer 2014
- ACSI - U.S. customer satisfaction with Etsy as of 2016
- Fab's total registered user accounts as of June 2013
- U.S. consumer willingness to connect payment apps to FB Messenger 2016, by age group
- U.S. consumer willingness regarding online shopping via messenger 2016
- Social commerce: average order value by referrer 2015
Statistics on "Social commerce"
- Leading social media platforms used by marketers worldwide as of January 2018
- Share of online consumers in the United States who have purchased products directly via social media as of May 2018
- Share of Millennial consumers in the United States interested in purchasing retail products discovered via selected social media channels as of August 2017
- Social media platform on which social media users in the United States last made a purchase directly from a social media post as of October 2017
- Frequency with which social media users in the United States make a purchase that begins on a social media platform as of August 2017
- Social media content formats that influence internet users in the United States to purchase a product as of April 2017
- Average value of global online shopping orders as of 3rd quarter 2018, by traffic source (in U.S. dollars)
- Which of the following artificial intelligence (AI) or other technology capabilities would appeal to you if offered by a retailer?
- What action did you take after discovering a product in a brand's social media post?
- In the last 3 months, have you discovered any retail products that you were interested in buying on any of the following social media channels?
- Which of the following things would make you more likely to buy a retail product through a brand’s social media channels?
- Which of the following aspects of social media influence your online shopping behavior?
- How often do consumers seek out visual content prior to purchase?
- Share of beauty fans worldwide who use social media as a platform for beauty retail activities as of 3rd quarter 2017
- Channels and locations where internet users in the United States complete purchases from brands discovered on Facebook as of December 2017
- Share of Facebook users in the United States who use social media for brand research as of 3rd quarter 2016, by age group
- Product brands with the most Facebook fans as of April 2018 (in millions)
- Technology brands with the most Facebook fans as of April 2018 (in millions)
- Leading beauty brands with the most followers on Facebook as of January 2019 (in millions)
- Leading apparel brands with the most Facebook fans as of January 2019 (in millions)
- How often do consumers seek out visual content from other consumers prior to purchase?
- Number of monthly active Instagram users from January 2013 to June 2018 (in millions)
- Average engagement rate on branded influencer-generated content on Instagram worldwide in 2017, by vertical
- Leading brands ranked by number of Instagram followers as of December 2017 (in millions)
- Leading luxury brands with the most followers on Instagram as of May 2018 (in millions)
- Leading fashion brands ranked by number of Instagram followers as of December 2017 (in millions)
- Leading FMCG brands ranked by number of Instagram followers as of December 2017 (in millions)
- Leading beauty brands ranked by number of Instagram followers as of December 2017 (in millions)
- Average number of monthly image posts by brands to Instagram from January 2016 to December 2017
- Average number of monthly video posts by brands to Instagram from January 2016 to December 2017
- Distribution of posts on Instagram as of September 2018, by type
- Average number of video and image post user interactions on Instagram as of July 2017, by profile size
- Share of consumers happy to resolve company questions/problems without customer service agent contact, in the United States in 2015 and 2016*
- Consumer likelihood of purchasing or contacting customer service via virtual assistant or messaging platform, as of 2016
- Share of consumers preferring to conduct customer service interactions via text/chat/messaging, as of 2016 (by generation)
- For what reason would you like to be contacted by your service provider using a chat app?
- Likelihood that Millennial internet users in the United Sates would purchase products or services from brands using chatbots as of December 2016
- Number of registered Fancy users from May 2012 to October 2013 (in millions)
- Consumer spending on products seen advertised on social media sites in the United Kingdom (UK) as of May 2014
- Product categories purchased by U.S. Millennial internet users after sharing something via social media as of Spring 2016
- Self-identification and motivation of Etsy sellers as of 2013
- National Customer Satisfaction Index (NCSI) of social commerce brands in South Korea in 4th quarter 2017
- E-commerce conversion rate of selected social referrers as of March 2014 (in U.S. dollars)
- U.S. customer satisfaction with Etsy from 2013 to 2016 (index score)
- Number of Fab's total registered user accounts from December 2011 to June 2013 (in millions)
- Which types of transactional apps and payment methods would you be interested in connecting to Facebook Messenger?
- How comfortable would you be browsing and paying for products with a messaging application, like Facebook Messenger?
- Average online order value influenced by selected social referrers in 2015 (in U.S. dollars)
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Related topics
About Statista
Statista offers dossiers and reports on over 170 industries. With Statista you are always able to make informed decisions and boost your work efficiency.
Internet & Telecommunications
- Social Media
- E-Commerce
- Online Video & Entertainment
- Advertising & Marketing
Consumer Goods & FMCG
- Alcoholic Beverages
- Cleaning Products
- Cosmetics & Personal Care
- Food & Nutrition
Retail & Trade
- Health & Hygiene
- International Trade
- Shopping Behavior
- Sports & Leisure
Travel, Tourism & Hospitality
- Business Travel
- Leisure Travel
- Accomodation
- Restaurants
Society
- Demographics
- Economy
- Education & Science
- Politics & Government
Transportation & Logistics
- Aviation
- Rail Transport
- Vehicles & Road Traffic
- Water Transport
Save statistic in .XLS format
You can only download this statistic as a Premium user.
Save statistic in .PNG format
You can only download this statistic as a Premium user.
Save statistic in .PDF format
You can only download this statistic as a Premium user.
Show source references
As a Premium user you get access to the detailed source references and background information about this statistic.
Show details about this statistic
As a Premium user you get access to background information and details about the release of this statistic.
Bookmark statistics
As soon as this statistic is updated, you will immediately be notified via e-mail.
Change statistics options
You need at least a Premium Account to use this feature.
Exclusive Corporate feature
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.