This statistic indicates the level of satisfaction among U.S. consumers with chatbot and intelligent assistant-delivered customer service, as of 2016. At that time, average satisfaction among consumers with chatbots and intelligent assistants stood at 65 percent. Among those who did not believe they had ever interacted with a chatbot or intelligent assistant, the expected level of satisfaction with chatbot friendliness stood at 45 percent.
Consumer satisfaction with intelligent assistant and chatbot experiences in the United States, as of 2016
Respondents who have interacted with a chatbot or automated assistant
Method of interview
Online survey
Supplementary notes
The original statement was phrased by the source as follows: "How would you rate your experiences with 'intelligent assistant' or 'chatbot' technology?"
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Aspect. (October 26, 2016). Consumer satisfaction with intelligent assistant and chatbot experiences in the United States, as of 2016 [Graph]. In Statista. Retrieved August 09, 2020, from https://www.statista.com/statistics/657148/united-states-consumer-satisfaction-with-chatbot-service/
Aspect. "Consumer satisfaction with intelligent assistant and chatbot experiences in the United States, as of 2016." Chart. October 26, 2016. Statista. Accessed August 09, 2020. https://www.statista.com/statistics/657148/united-states-consumer-satisfaction-with-chatbot-service/
Aspect. (2016). Consumer satisfaction with intelligent assistant and chatbot experiences in the United States, as of 2016. Statista. Statista Inc.. Accessed: August 09, 2020. https://www.statista.com/statistics/657148/united-states-consumer-satisfaction-with-chatbot-service/
Aspect. "Consumer Satisfaction with Intelligent Assistant and Chatbot Experiences in The United States, as of 2016." Statista, Statista Inc., 26 Oct 2016, https://www.statista.com/statistics/657148/united-states-consumer-satisfaction-with-chatbot-service/
Aspect, Consumer satisfaction with intelligent assistant and chatbot experiences in the United States, as of 2016 Statista, https://www.statista.com/statistics/657148/united-states-consumer-satisfaction-with-chatbot-service/ (last visited August 09, 2020)
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