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Number of call centers opened or expanded by region 2016-2018
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Number of call centers opened or expanded by region 2016-2018
Number of call centers opened or expanded from 2016 to 2018, by region or country
This statistic gives the number of call centers opened or expanded from 2016 to 2018, by region or country. In 2018, 153 call centers were opened or expanded in the United States.
The state with the most call center employees in the U.S. is Texas, with over 288,200 employees.
Number of call centers opened or expanded from 2016 to 2018, by region or country
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Description
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This statistic gives the number of call centers opened or expanded from 2016 to 2018, by region or country. In 2018, 153 call centers were opened or expanded in the United States.
The state with the most call center employees in the U.S. is Texas, with over 288,200 employees.
Show more- Show sources information
- Show publisher information
- Release date
- February 2019
- Region
- Worldwide
- Survey time period
- 2016 to 2018
- Supplementary notes
- 2016 and 2017 values were taken from a previous edition.
Source
- Show sources information
- Show publisher information
- Release date
- February 2019
More information
- Region
- Worldwide
- Survey time period
- 2016 to 2018
- Supplementary notes
- 2016 and 2017 values were taken from a previous edition.
Other statistics on the topic
Customer service in the U.S.
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Statistics on "Call centers in the U.S."
- Industry overview
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- Global contact center satisfaction index from 2010 to 2018Global contact center satisfaction index 2010-2018
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- Number of call centers in the U.S. states with the highest call center employment in July 2018Number of call centers in the U.S. states with the highest employment 2018
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- Revenue of Convergys Corporation from 2011 to 2017, by segment (in million U.S. dollars)Revenue of Convergys Corporation by segment 2011-2017
- Total revenue generated by Arvato from CRM Solutions from 2015 to 2017 (in billion U.S. dollars)Arvato Bertlesmann: revenue from CRM solutions 2015-2016
- Employment
The most important statistics
- Number of jobs created in the call center industry in the United States from 2016 to 2018, by regionNumber of jobs created in the U.S. call center industry by region U.S. 2016-2018
- Numbers of employees working in telecommunications in the U.S. from 2015 to 2017, by occupationU.S. telecommunications industry: employees by occupation 2015-2017
- Leading states with the highest number of call center workers in the United States as of July 2018U.S. states with the highest number of call center employees 2018
- States with the highest employment in telemarketing in the United States as of May 2017States with the highest employment in telemarketing in the U.S. 2017
- Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*Customer service agents' opinion about opportunities by gender U.S. 2017-2018
- Operations
The most important statistics
- Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2017*Customers who have contacted customer service in the past month U.S. 2015-2017
- Communication channels easy to use in customer service in the United States in 2018Easiest-to-use customer service channels in U.S. 2018
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- From your experience, what has been the one most common cause of your customer service frustration?Primary causes of customer service frustration in U.S. 2017
- Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018Customers who stopped doing business due to poor customer service U.S. 2016-2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Jobs created in the global call center industry by type 2017
- Number of jobs created in the global call center industry by region 2016-2017
- Number of U.S. call centers opened or expanded, by region 2016
- Number of call centers opened or expanded by U.S. state 2010-2015
- Revenue of the leading contact center outsourcing (CCO) providers in the world 2015
- States with the highest wages in telemarketing in the U.S. 2017
- Call center agent number forecast in China 2018-2022
- Italy: turnover of office administrative and business support in 2016 by sector
- Premise-based call center cloud plans in North America as of April 2017
- Total investment value of call center industry in China 2009-2015
- Cloud-based and premise-based call centers in North America as of April 2017
- Italy: turnover of office administrative and business support activity 2010-2016
- Number of call center companies in China 2010-2015
- Contact center software market size in U.S. 2014-2025
- Contact center software market share worldwide 2017, by region
- Activities of call centres revenue in Norway 2010-2022
- Activities of call centres revenue in Cyprus 2013-2022
- Call center market size by region or country 2018-2025
- Activities of call centres revenue in Hungary 2010-2022
- Customer contact centers - measuring staff performance 2011
Studies
- Call centers in the U.S.
- Call Center Location Trend Report 2019
- Contact Center Satisfaction Index Report 2018
- Contact Center Satisfaction Index Report 2017
- Call Center Location Trend Report 2018
- Deloitte 2017 Global Contact Center Survey Results
- Call Center Location Trend Report 2017
- 2018 Aspect Agent Experience Survey
- Tata Consultancy Services Limited Annual Report 2017-2018
- Global State of Customer Service Report 2017
- Tata Consultancy Services Limited Annual Report 2016-2017
- 2017 Aspect Agent Experience Survey
- Deloitte 2013 Global Contact Center Survey Results
- Convergys Corp Annual Report 2017
- Convergys Corp Form 10K 2013
Statistics on "Call centers in the U.S."
- Global contact center satisfaction index from 2010 to 2018
- Global contact center satisfaction index from 2016 to 2018, by industry
- Number of call centers opened or expanded from 2016 to 2018, by region or country
- Number of contact center employees in the United States from 2014 to 2017 (in millions)*
- Number of call centers in the U.S. states with the highest call center employment in July 2018
- Largest call centers in the United States as of August 2018, by number of employees
- Revenue of Tata Consultancy Services Limited worldwide from 2007 to 2018 (in trillion Indian rupees)
- Revenue distribution of Tata Consultancy Services Limited worldwide in 2018, by region
- Revenue of Convergys Corporation from 2009 to 2017 (in billion U.S. dollars)
- Revenue of Convergys Corporation from 2011 to 2017, by segment (in million U.S. dollars)
- Total revenue generated by Arvato from CRM Solutions from 2015 to 2017 (in billion U.S. dollars)
- Number of jobs created in the call center industry in the United States from 2016 to 2018, by region
- Numbers of employees working in telecommunications in the U.S. from 2015 to 2017, by occupation
- Leading states with the highest number of call center workers in the United States as of July 2018
- States with the highest employment in telemarketing in the United States as of May 2017
- Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*
- Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2017*
- Communication channels easy to use in customer service in the United States in 2018
- Share of customers in the United States who did more business with companies due to good customer service in 2017, by generation
- How would you rate your overall experience with the following customer service communication channels?
- From your experience, what has been the one most common cause of your customer service frustration?
- Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018
- Number of jobs created in the global call center industry in 2017, by industry
- Number of jobs created in the global call center industry in 2016 and 2017, by region or country
- Number of call centers opened or expanded in the United States in 2016, by region
- Leading U.S. states with the highest number of call centers opened or expanded between 2010 and 2015
- Leading contact center outsourcing providers worldwide in 2015, by revenue (in billion U.S. dollars)
- States with the highest wages in telemarketing in the United States as of May 2017 (in U.S. dollars)
- Forecasted number of call center agents in China from 2018 to 2022 (in 1,000s)
- Annual turnover of office administrative, support and other business support activities in Italy in 2016 (in 1,000 euros), by sector
- Share of premise-based call centers planning to move to the cloud in North America as of April 2017
- Accumulated investment value of call center industry in China from 2009 to 2015 (in billion yuan)
- Share of cloud-based and premise-based call centers in North America as of April 2017
- Annual turnover of office administrative, support and other business support activities in Italy from 2010 to 2016 (in 1,000 euros)
- Number of call center companies in China from 2010 to 2015
- Size of the contact center software market in the United States from 2014 to 2025 (in billion U.S. dollars)*
- Contact center software market share worldwide in 2017, by region
- Activities of call centres revenue in Norway from 2010 to 2022 (in million U.S. dollars)
- Activities of call centres revenue in Cyprus from 2013 to 2022 (in million U.S. dollars)
- Projected market size of the call center market worldwide in 2018 and 2025, by region or country (in billion U.S. dollars)
- Activities of call centres revenue in Hungary from 2010 to 2022 (in million U.S. dollars)
- Do you formally measure contact center employee performance?
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