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Location of full-time employees in shared service centers worldwide by function 2019

Published by Statista Research Department, Nov 4, 2020
Center of excellences (CoEs) are the most preferable location for global shared service centers (SSC) with research and development (R&D) function, with 46 percent of full-time employees (FTEs) located in 2019.
Shared services refer to business functions that are shared across the organization, being used by multiple departments or business segments. Some of most common shared services are: information technology (IT), finance, human resources (HR), procurement, customer contact centers and legal.

Location distribution of full-time employees in shared service centers worldwide in 2019, by function

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Source

Release date

May 2019

Region

Worldwide

Survey time period

2019

Number of respondents

379 respondents

Supplementary notes

The source does not provide the date and type of survey, as well as the age of the respondents.
The source does not mention why some values don't add up to 100 percent.
* CoE stands for center of excellence like transactional and knowledge based centers.

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