Customer experience as a competitive differentiator worldwide 2021, by role

Published by
Valentina Dencheva,
Aug 24, 2023
According to the results of a survey on customer experience (CX) among businesses, approximately 54 percent of CEOs worldwide revealed that they perceived customer experience as a competitive differentiator. Whereas among respondents working in IT, 52.3 percent expressed that customer experience is a competitive differentiator for their organizations.

Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by role

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Release date

September 2021

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 respondents

Method of interview

Questionnaire

Supplementary notes

The source add the following information: " NTT interviewed 1,359 (496) professionals across 34 global markets and 14 different sectors."
To retrieve the data, click on Lead with strategy, select the 1.2 question, apply Support function as a filter and press View each service type as a separate chart.

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