In 2018, 93.2 percent of B2B sales organizations worldwide revealed that they perceived customer experience (CX) as a competitive differentiator. Whereas in B2B IT helpdesk service desk support, 83 percent of respondents expressed that customer experience is a competitive differentiator for their organizations.
Share of organizations that view customer experience (CX) as a competitive differentiator worldwide in 2018, by service type
The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication.
To retrieve the data, click on CX transformation, select the 1.1 question, apply Service type as a filter and press View each service type as a separate chart.
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NTT. (December 3, 2019). Share of organizations that view customer experience (CX) as a competitive differentiator worldwide in 2018, by service type [Graph]. In Statista. Retrieved August 14, 2020, from https://www.statista.com/statistics/1078519/organizations-customer-experience-competitive-differentiator-worldwide-service-type/
NTT. "Share of organizations that view customer experience (CX) as a competitive differentiator worldwide in 2018, by service type." Chart. December 3, 2019. Statista. Accessed August 14, 2020. https://www.statista.com/statistics/1078519/organizations-customer-experience-competitive-differentiator-worldwide-service-type/
NTT. (2019). Share of organizations that view customer experience (CX) as a competitive differentiator worldwide in 2018, by service type. Statista. Statista Inc.. Accessed: August 14, 2020. https://www.statista.com/statistics/1078519/organizations-customer-experience-competitive-differentiator-worldwide-service-type/
NTT. "Share of Organizations That View Customer Experience (Cx) as a Competitive Differentiator Worldwide in 2018, by Service Type." Statista, Statista Inc., 3 Dec 2019, https://www.statista.com/statistics/1078519/organizations-customer-experience-competitive-differentiator-worldwide-service-type/
NTT, Share of organizations that view customer experience (CX) as a competitive differentiator worldwide in 2018, by service type Statista, https://www.statista.com/statistics/1078519/organizations-customer-experience-competitive-differentiator-worldwide-service-type/ (last visited August 14, 2020)
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