According to the results of a survey on customer experience (CX) among businesses, approximately 54 percent of CEOs worldwide revealed that they perceived customer experience as a competitive differentiator. Whereas among respondents working in IT, 52.3 percent expressed that customer experience is a competitive differentiator for their organizations.
Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by role
The source add the following information: " NTT interviewed 1,359 (496) professionals across 34 global markets and 14 different sectors."
To retrieve the data, click on Lead with strategy, select the 1.2 question, apply Support function as a filter and press View each service type as a separate chart.
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NTT. (September 22, 2021). Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by role [Graph]. In Statista. Retrieved August 19, 2022, from https://www.statista.com/statistics/1078519/organizations-customer-experience-competitive-differentiator-worldwide-service-type/
NTT. "Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by role." Chart. September 22, 2021. Statista. Accessed August 19, 2022. https://www.statista.com/statistics/1078519/organizations-customer-experience-competitive-differentiator-worldwide-service-type/
NTT. (2021). Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by role. Statista. Statista Inc.. Accessed: August 19, 2022. https://www.statista.com/statistics/1078519/organizations-customer-experience-competitive-differentiator-worldwide-service-type/
NTT. "Share of Professionals That View Customer Experience (Cx) as a Competitive Differentiator for Their Organization Worldwide in 2021, by Role." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1078519/organizations-customer-experience-competitive-differentiator-worldwide-service-type/
NTT, Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by role Statista, https://www.statista.com/statistics/1078519/organizations-customer-experience-competitive-differentiator-worldwide-service-type/ (last visited August 19, 2022)
