state with the highest employment in this occupation was Florida.
In 2018, 65.3 percent of employees working in telemarketing in the United States were women. In that same year, the Share of telemarketers in the United States in 2018, by gender
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Statistics on Call centers in the U.S.
Industry overview
5
- Basic Statistic Global contact center satisfaction index 2010-2022
- Premium Statistic Number of call centers opened or expanded by region 2016-2021
- Premium Statistic Contact center employees in the United States 2014-2021
- Premium Statistic Industry revenue of “telephone call centres“ in the U.S. 2012-2024
- Premium Statistic States with the highest wages in telemarketing in the U.S. 2020-2021
Leading companies
7
- Premium Statistic Revenue of Tata Consultancy Services Limited worldwide 2005-2022
- Premium Statistic Revenue distribution of Tata Consultancy Services worldwide by region 2017-2022
- Premium Statistic Annual revenue of Genpact worldwide 2006-2021
- Premium Statistic Revenue of AT&T worldwide 2016-2021, by region
- Basic Statistic Revenue of Citigroup 2011-2021
- Premium Statistic Atento S.A. revenue in the U.S. 2016-2021
- Premium Statistic Comcast Corporation's revenue 2006-2021
Employment
6
- Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2021
- Premium Statistic U.S. telecommunications industry: employees by occupation 2015-2021
- Premium Statistic U.S. states with the highest number of call center employees 2018
- Premium Statistic States with the highest employment in telemarketing in the U.S. 2020-2021
- Premium Statistic Hire rate at Wells Fargo in the United States 2019-2021, by gender
- Premium Statistic Customer service employees at government agencies in U.S. 2014-2021
Operations
5
- Basic Statistic Customers who have contacted customer service in the past month U.S. 2015-2020
- Premium Statistic Easiest-to-use customer service channels in U.S. 2019-2020
- Premium Statistic U.S. customers who did more business with companies due to good customer service 2020
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
- Premium Statistic Companies with the worst rated customer service in the U.S. 2020
Further related statistics
17
- States with the highest wages in telemarketing in the U.S. 2020-2021
- Call center market size in Japan FY 2015-2024
- Total expenditure for telemarketing in Germany 2008-2015
- Money lost to scam calls in the United States 2014-2020
- Leading reasons for telemarketing in the United Kingdom (UK) 2014, by B2B and B2C
- Frequency of receiving telemarketing offers in the Netherlands 2017
- Telemarketing ROI in United Kingdom (UK) 2014, by B2B and B2C
- Forecast: revenue telemarketing bureaus and other contract centers US 2008-2020
- Brazil: wholesale industry investment in telemarketing 2017, by business model
- Average number of nuisance calls received in the United Kingdom 2016
- Telemarketing as a marketing tool among Indian hotels - by star category 2017
- Frequency of accepting telemarketing offers in the Netherlands 2017
- Scam calls by type of phone line in the United States 2014-2020
- Number of Americans registered to not receive telemarketing calls 2003-2021
- Average monthly phone spam in the United States 2015-2020
- Number of complaints to the U.S. National Do not Call Registry 2004-2019
- Primary drivers of investment of contact centers worldwide 2019
Further Content: You might find this interesting as well
Statistics
- States with the highest wages in telemarketing in the U.S. 2020-2021
- Call center market size in Japan FY 2015-2024
- Total expenditure for telemarketing in Germany 2008-2015
- Money lost to scam calls in the United States 2014-2020
- Leading reasons for telemarketing in the United Kingdom (UK) 2014, by B2B and B2C
- Frequency of receiving telemarketing offers in the Netherlands 2017
- Telemarketing ROI in United Kingdom (UK) 2014, by B2B and B2C
- Forecast: revenue telemarketing bureaus and other contract centers US 2008-2020
- Brazil: wholesale industry investment in telemarketing 2017, by business model
- Average number of nuisance calls received in the United Kingdom 2016
- Telemarketing as a marketing tool among Indian hotels - by star category 2017
- Frequency of accepting telemarketing offers in the Netherlands 2017
- Scam calls by type of phone line in the United States 2014-2020
- Number of Americans registered to not receive telemarketing calls 2003-2021
- Average monthly phone spam in the United States 2015-2020
- Number of complaints to the U.S. National Do not Call Registry 2004-2019
- Primary drivers of investment of contact centers worldwide 2019
Bureau of Labor Statistics. (January 18, 2019). Share of telemarketers in the United States in 2018, by gender [Graph]. In Statista. Retrieved January 29, 2023, from https://www.statista.com/statistics/1086839/share-telemarketers-united-states-gender/
Bureau of Labor Statistics. "Share of telemarketers in the United States in 2018, by gender." Chart. January 18, 2019. Statista. Accessed January 29, 2023. https://www.statista.com/statistics/1086839/share-telemarketers-united-states-gender/
Bureau of Labor Statistics. (2019). Share of telemarketers in the United States in 2018, by gender. Statista. Statista Inc.. Accessed: January 29, 2023. https://www.statista.com/statistics/1086839/share-telemarketers-united-states-gender/
Bureau of Labor Statistics. "Share of Telemarketers in The United States in 2018, by Gender." Statista, Statista Inc., 18 Jan 2019, https://www.statista.com/statistics/1086839/share-telemarketers-united-states-gender/
Bureau of Labor Statistics, Share of telemarketers in the United States in 2018, by gender Statista, https://www.statista.com/statistics/1086839/share-telemarketers-united-states-gender/ (last visited January 29, 2023)
Share of telemarketers in the United States in 2018, by gender [Graph], Bureau of Labor Statistics, January 18, 2019. [Online]. Available: https://www.statista.com/statistics/1086839/share-telemarketers-united-states-gender/