Customer Experience Index in telecommunication sector Poland 2022, by channel

Published by
Adriana Sas,
Dec 7, 2022
In the telecommunications industry in Poland in 2022, experience index in all channels was relatively equal. T-Mobile achieved the highest quality ratio in the online channel and Netia the highest quality ratio in the traditional sales.

Customer Experience Index based on purchasing experience of telecommunications services in Poland in 2022, by purchase channel*

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Source

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Release date

December 2022

Region

Poland

Survey time period

August to September 2022

Method of interview

Online survey

Supplementary notes

* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.

Date of access is date of release

Date of access is date of release

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