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User satisfaction AVoD services in North America 2019-2020

A report from the first quarter of 2020 found that 46 percent of consumers in North America using free ad-supported streaming services were very satisfied with the service. Viewers using AVoD to stream content were more likely to be satisfied in 2020 than in the previous year, with a 10.8 percent year on year increase.

Satisfaction with ad-supported streaming services among users in North America in fourth quarter 2019 and 1st quarter 2020

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Release date

June 2020


Canada, United States

Survey time period

Q4 2019 to Q1 2020

Number of respondents

4,367 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

Percentage of respondents indicating they have this type of service.

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Statistics on "Ad-supported video on demand market in the U.S."

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