Brazil: why WhatsApp users contact companies through the app 2021

Reasons why WhatsApp users communicated with brands and companies through the app in Brazil as of January 2021

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account

$39 $59 per month *
in the first 12 months
33% discount until May 31st
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$468 / Year
$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in
Source

In cooperation with
Mobile Time; Opinion Box
Release date

February 2021

Region

Brazil

Survey time period

January 20 to 27, 2021

Number of respondents

1,963 monthly active users of WhatsApp

Age group

16 years and older

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "Mark the purposes that you consider appropriate to communicate with brands or companies through WhatsApp". The wording of the question may slightly differ from the original.
Multiple answers were possible.

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* Prices do not include sales tax.

Statistics on "WhatsApp in Brazil"

Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.