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Changes in online buying among UK consumers since COVID-19 2020-2021

Percentage change in online purchases due to the coronavirus (COVID-19) pandemic in the United Kingdom from March 2020 to February 2021

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Release date



United Kingdom

Survey time period

March 2020 to February 2021

Number of respondents


Age group

16 to 65 years

Special properties

Mobile questionnaire conducted via an app

Method of interview

Online survey

Supplementary notes

* Each survey had a count of 1,000 respondents.
Original survey question: ‘Has your buying behaviour online or in stores (offline) changed because of coronavirus?’
Survey dates: March 20-23rd; April 20-21st; May 13-20th; June 16-22nd; August 6-9th; January 20-21st; February 1-7th.

Percentage points deviating from 100 percent are probably due to rounding.

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Statistics on "Coronavirus: impact on the retail industry in the UK"

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