Since the novel coronavirus (COVID-19) swept across the United States in early 2020, it has taken a toll on public health, as well as numerous other industries and sectors. From travel and tourism to finance and construction – almost every aspect of the U.S. economy has been affected by the global pandemic. One industry that has seen particularly noticeable changes over the past two years is e-commerce. As most states issued stay-at-home orders in an attempt to slow the spread of the disease, many Americans turned to the internet for work, education, communication, and shopping.
Not only the amount and type of food that U.S. customers buy and sometimes stockpile has shifted, but also the preferred avenues. Around one-third of surveyed shoppers indicate a willingness to keep using Amazon Fresh or DoorDash to have food home delivered. Other widely chosen options include local grocery stores, chain restaurants, and online grocery sites. In return, app downloads of online grocery delivery platforms like Uber Eats and Instacart are surging. But while these services offer customers a safe and flexible alternative to jammed grocery stores or restaurants, companies like Instacart are also facing criticism for their treatment of delivery workers. As couriers are hired as gig workers instead of employees, they do not receive sick pay or other health benefits. Seeing that these contractors have worked on the frontlines of the pandemic, their lack of financial and physical protection remains an ongoing point of contention.
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In the following 5 chapters, you will quickly find the 32 most important statistics relating to "Coronavirus (COVID-19): impact on e-commerce in the U.S.".