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Changes in offline buying among UK consumers since COVID-19 2020-2021

Percentage change in offline purchases due to the coronavirus (COVID-19) pandemic in the United Kingdom from March 2020 to February 2021

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Release date



United Kingdom

Survey time period

March 2020 to February 2021

Number of respondents


Age group

16 to 65 years

Special properties

Mobile questionnaire conducted via an app

Method of interview

Online survey

Supplementary notes

* Each survey had a count of 1,000 respondents.
Original survey question: ‘Has your buying behaviour online or in stores (offline) changed because of coronavirus?’
Survey dates: 20-23rd of March; 20-21st of April; 13-20th of May;16-22nd of June; 6-9th of August; 20-21st of January; 1-7th February; 19-22th February.

Percentage points deviating from 100 percent are probably due to rounding.

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Statistics on "Coronavirus: impact on the retail industry in the UK"

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