Cart abandonment rate when favorite courier is not available in Europe 2022

Published by Lynn Beyrouthy, Apr 20, 2023
According to the results of a survey conducted in Europe in 2022, online shoppers place significant importance on the availability of their preferred delivery options when they are shopping online. Nearly sixty percent of e-shoppers in Sweden and the Czech Republic stated they would abandon their shopping carts if their preferred delivery provider was not available.

Cart abandonment rate when shoppers' favorite delivery provider is unavailable in Europe in 2022, by country

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Source

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Release date

September 2022

Region

Europe

Survey time period

2022

Method of interview

Online survey

Supplementary notes

The survey was conducted in the following nine European markets: UK, France, Spain, Germany, Sweden, Poland, Netherlands, Czech Republic, and Austria.

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Overview

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Parcel delivery market

4

E-commerce merchants

6

Consumer preferences

8

Online shopping returns

4

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