Leading e-commerce delivery methods used in France 2020

When purchasing products or services online, 85 percent of responding French e-buyers chose a delivery at home, while 28 percent opted for the option “click&collect” (buying online and delivery in store). Online reservation and paying instore when picking up the product was used by 9 percent of the surveyed.

Favorite delivery options

  As the most practical option for the consumer, home delivery or work delivery still are the favorite among French e-consumers. Beside choosing a pick-up & go location for their orders, the possibility to “click&collect” directly in the physical store of the retailer also seduces the consumer for its lower delivery costs: 42 percent of French surveyed stated using this option to avoid charges. Furthermore, the progress of the delivery option click&reserve may be an alternative for e-consumer who have doubts concerning the security of their payment data online.

E-commerce in France

  Statista’s Digital Market Outlook estimates the revenue of E-commerce in France amounting to about 45 million euros in 2020. In a survey from August 2018, 37 percent of the French purchased online at least once a month and 14 percent did so once a week. Finally, more than half of French consumers also used mobile devices for purchasing online.

Delivery methods ranked by usage penetration among online buyers in France in 2020

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Release date

July 2020



Survey time period

January 2020

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Statistics on "E-commerce in France "

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