Reasons for using click-and-collect services Philippines 2023

Published by C. Balita, Jan 5, 2024

According to a survey by Rakuten Insight in the Philippines in November 2023, 58 percent of respondents stated that they use click-and-collect services because it allows quick in and out experience. Filipino respondents also used this type of service to avoid shipping costs. 

Reasons for using click-and-collect services among consumers in the Philippines as of November 2023

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Release date

December 2023

Region

Philippines

Survey time period

November 9 to 30, 2023

Number of respondents

14,178 respondents

Age group

16 years and older

Method of interview

Online survey

Supplementary notes

The survey question was: "Why do you use click-and-collect services?" 
Multiple answers were allowed.

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