BPO manager confidence in their local labor market 2023, by country

Published by Statista Research Department, Jan 24, 2024

In 2023, BPO manager confidence in their local labor market was highest in India, where almost all respondents showed faith in hiring processes and their local infrastructure. Confidence was lowest in Kosovo; however, there was still a confidence rating of 72 percent in the southeastern European republic.

Business process outsourcing (BPO) manager confidence in their local labor market in 2023, by country

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Release date

November 2023

Region

Worldwide

Survey time period

2023

Special properties

More than 250 offshore and nearshore BPO leaders

Supplementary notes

The confidence rating in the local labor market was based on the following:
- capacity to hire staff from local labor market and internationally
- local experienced talent
- CX, revenue generation, tech support, accounts receivable, content moderation skills
- strength of public education for languages and industry-related skills.

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