This statistic shows the revenue of the global outsourcing industry from 2010 to 2018, by region. In 2018, the commercial outsourcing industry revenue in Europe, the Middle East and Africa amounted to 44.7 billion U.S. dollars.
In 2018, the global outsourcing industry generated 85.6 billion U.S. dollars in revenue.
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Global outsourcing industry revenue by region 2010-2018
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Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*
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This statistic shows the revenue of the global outsourcing industry from 2010 to 2018, by region. In 2018, the commercial outsourcing industry revenue in Europe, the Middle East and Africa amounted to 44.7 billion U.S. dollars.
In 2018, the global outsourcing industry generated 85.6 billion U.S. dollars in revenue.
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Description
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This statistic shows the revenue of the global outsourcing industry from 2010 to 2018, by region. In 2018, the commercial outsourcing industry revenue in Europe, the Middle East and Africa amounted to 44.7 billion U.S. dollars.
In 2018, the global outsourcing industry generated 85.6 billion U.S. dollars in revenue.
Show more- Show sources information
- Show publisher information
- Release date
- January 2019
- Region
- Worldwide
- Survey time period
- 2010 to 2018
- Supplementary notes
-
Values up to 2017 were taken from previous editions.
* Contracts with a total contract value of more than 25 million U.S. dollars.
** EMEA = Europe, Middle East, and Africa.
*** 2017 and 2018 data includes traditional sourcing as well as as-a-service outsourcing values. - Open this statistic in...
More information
- Region
- Worldwide
- Survey time period
- 2010 to 2018
- Supplementary notes
-
Values up to 2017 were taken from previous editions.
* Contracts with a total contract value of more than 25 million U.S. dollars.
** EMEA = Europe, Middle East, and Africa.
*** 2017 and 2018 data includes traditional sourcing as well as as-a-service outsourcing values. - Open this statistic in...
Other interesting statistics
Global market size of outsourced services 2000-2018
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+Leading countries in offshore business services worldwide in 2017
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+Total contract value of the business process outsourcing market worldwide 2000-2018
Global outsourcing industry revenue by service type 2010-2018
+
+Most outsourced services in global transportation and logistics industry 2018
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Statistics on "Business process outsourcing (BPO) worldwide"
- Industry overview
The most important statistics
- Global market size of outsourced services from 2000 to 2018 (in billion U.S. dollars)*Global market size of outsourced services 2000-2018
- Global outsourcing industry revenue from 2010 to 2018, by service type (in billion U.S. dollars)*Global outsourcing industry revenue by service type 2010-2018
- Total contract value of the business process outsourcing (BPO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Total contract value of the business process outsourcing market worldwide 2000-2018
- Global BPO market size in Q4 2017, by segment (in million U.S. dollars)Global market size of BPO by segment Q4 2017
- Total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Contract value of the information technology outsourcing market worldwide 2000-2018
- Global IT services market size in Q4 2017, by segment (in billion U.S. dollars)Global market size of IT services by segment Q4 2017
- Global revenue of outsourced customer experience market from 2015 to 2020 (in billion U.S. dollars)*Size of global outsourced customer experience market 2015-2020
- Geographical distribution
The most important statistics
- Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*Global outsourcing industry revenue by region 2010-2018
- Total contract value (TCV) of the outsourcing market in the Americas from 2000 to 2018 (in billion U.S. dollars)*Total contract value of the outsourcing market in the Americas 2000-2018
- Breakdown of the global outsourced customer experience market in 2017, by regionGlobal outsourced customer experience market: breakdown by region 2017
- Share of the outsourced facility management market worldwide in 2017, by regionThe outsourced facility management market share by region 2017
- Leading countries in offshore business services worldwide in 2017Leading countries in offshore business services worldwide in 2017
- Most financially attractive countries for offshore business services worldwide in 2017Most financially attractive countries for offshore business services worldwide 2017
- Leading outsourcing companies
The most important statistics
- Business process outsourcing (BPO) market shares in 2016, by vendorGlobal market shares of BPO vendors 2016
- Leading companies in the outsourced customer experience market in 2017, by revenue (in billion U.S. dollars)Revenue of the leading outsourced customer experience service providers 2017
- Revenue of ISS World worldwide from 2009 to 2018 (in billion U.S. dollars)Revenue of ISS World worldwide 2009-2018
- Share of revenue generated by ISS World worldwide in 2017, by business segmentRevenue share of ISS World worldwide by business segment 2017
- Revenue of Accenture plc worldwide from 2010 to 2018, by business line (in billion U.S. dollars)Revenue of Accenture plc worldwide from 2010 to 2018, by business line
- Revenue of CBRE Group from 2009 to 2017 (in billion U.S. dollars)Revenue of CBRE Group 2009-2017
- Revenue of Kelly Services worldwide from 2007 to 2018 (in billion U.S. dollars)Revenue of Kelly Services worldwide 2007-2018
- Revenue of Teleperformance from 2016 and 2017, by business segment (in million euros)Revenue by business segment of Teleperformance 2016-2017
- Outsourcing services
The most important statistics
- What are your current and future outsourcing strategies for the various business functions?Current and planned business functions which are outsourced worldwide 2018
- Leading drivers for using outsourcing services worldwide in 2016Leading drivers for outsourcing services worldwide 2016
- Which of the following do you consider to be the main drivers of a successful outsourcing experience?Factors which create successful outsourcing experiences for businesses worldwide 2015
- How companies respond to issues with business service providers worldwide in 2016Companies response to issues with business service providers worldwide 2016
- For which of the following tasks/responsibilities do you outsource or utilize in-house staff?Major tasks facility managers outsource or utilize in-house staff 2018
- Percentage of 3PL users who outsource logistics services as of 2018, ranked by the most frequently outsourced servicesMost outsourced services in global transportation and logistics industry 2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Global commercial as-a-service sector half-year ACV worldwide 2016-2018, by type
- As-a-service market ACV worldwide 2016-2018, by industry
- Total contract value of ITO market worldwide 2016
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- Contract value in global outsourcing by industry segment 2011
- Global outsourcing - Value of industrywide contracts 2010
- Operating income of Kelly Services 2007-2018
- Global outsourcing market - number of industrywide contracts by contract value 2011
- Global ITO and BPO - Value of industrywide contracts 2012
- Data processing and BI primary environment for workload worldwide 2018/2020
- Total assets of Kelly Services 2007-2018
- Global outsourcing market - number of industrywide contracts by contract value
- Global outsourcing - Value of industrywide contracts 2010, by quarter
- Employee productivity functions workload environment worldwide 2018/2020
- Global BPO - value of industrywide contracts 2012
- Business support service activities n.e.c. revenue in Spain 2010-2022
- Share of customers by poor customer service experiences by age worldwide 2017
- Italy: production value of administrative and support services industry 2008-2016
- Latvia: employees in the professional & technical activities industry 2008-2015
- Office administrative, office support revenue in Malta 2010-2022
Studies
- IT outsourcing
- Business process outsourcing (BPO) worldwide
- Global REFM Outsourcing Pulse Survey 2018
- Global IT-BPO Outsourcing Deals Analysis 2016
- The State of Outsourcing and Operations 2017
- Global Sourcing and As-a-Service Market Insights 2018
- Synnex Annual Report 2018
- Teleperformance Annual Report 2017
- The Forrester Wave: Global Infrastructure Outsourcing
- U.S. Document Outsourcing Market Forecast 2007-2012
- TTEC Annual Report 2017 on Form 10-K
- Outsourcing is Dead, Long Live Outsourcing!
- The State of Services and Outsourcing in 2014
- Accenture plc Annual Report 2018
- Global IT-BPO Outsourcing Deals Analysis 2015
Statistics on the topic
Free statistics
- Global market size of outsourced services from 2000 to 2018 (in billion U.S. dollars)*
- Global outsourcing industry revenue from 2010 to 2018, by service type (in billion U.S. dollars)*
- Half-year annual contract value (ACV) for the global commercial as-a-service sector from 2016 to 2018, by type (in billion U.S. dollars)
- Commercial as-a-service market half-year annual contract value (ACV) from 2016 to 2018, by industry (in billion U.S. dollars)*
- Commercial as-a-service market annual contract value (ACV) in the Americas from 2015 to 2018, by quarter (in billion U.S. dollars)*
- Value of industrywide contracts* in the global outsourcing market from 2000 to 2010 (in billion U.S. dollars)
- Number of industrywide contracts in global outsourcing market by contract value in 2011
- Number of industrywide contracts in global outsourcing market by contract value from 2000 to 2010
- Share of customers worldwide by poor customer service experiences as of 2017, by age
- Annual production value of the administrative and support service activities industry in Italy from 2008 to 2016 (in million euros)
- Total number of employees in the professional, scientific and technical activities industry in Latvia from 2008 to 2015
Premium Statistics
- Total contract value of the business process outsourcing (BPO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*
- Global BPO market size in Q4 2017, by segment (in million U.S. dollars)
- Total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*
- Global IT services market size in Q4 2017, by segment (in billion U.S. dollars)
- Global revenue of outsourced customer experience market from 2015 to 2020 (in billion U.S. dollars)*
- Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*
- Total contract value (TCV) of the outsourcing market in the Americas from 2000 to 2018 (in billion U.S. dollars)*
- Breakdown of the global outsourced customer experience market in 2017, by region
- Share of the outsourced facility management market worldwide in 2017, by region
- Leading countries in offshore business services worldwide in 2017
- Most financially attractive countries for offshore business services worldwide in 2017
- Business process outsourcing (BPO) market shares in 2016, by vendor
- Leading companies in the outsourced customer experience market in 2017, by revenue (in billion U.S. dollars)
- Revenue of ISS World worldwide from 2009 to 2018 (in billion U.S. dollars)
- Share of revenue generated by ISS World worldwide in 2017, by business segment
- Revenue of Accenture plc worldwide from 2010 to 2018, by business line (in billion U.S. dollars)
- Revenue of CBRE Group from 2009 to 2017 (in billion U.S. dollars)
- Revenue of Kelly Services worldwide from 2007 to 2018 (in billion U.S. dollars)
- Revenue of Teleperformance from 2016 and 2017, by business segment (in million euros)
- What are your current and future outsourcing strategies for the various business functions?
- Leading drivers for using outsourcing services worldwide in 2016
- Which of the following do you consider to be the main drivers of a successful outsourcing experience?
- How companies respond to issues with business service providers worldwide in 2016
- For which of the following tasks/responsibilities do you outsource or utilize in-house staff?
- Percentage of 3PL users who outsource logistics services as of 2018, ranked by the most frequently outsourced services
- Leading service types for information technology outsourcing (ITO) contracts worldwide in 2016, by contract value (in billion U.S. dollars)*
- Comparison of total contract value in global outsourcing market by industry from 2008 to 2011 (in billion U.S. dollars)*
- Operating income of Kelly Services from 2007 to 2018 (in million U.S. dollars)
- Value of industrywide contracts in global ITO and BPO market from first quarter 2008 to fourth quarter 2012 (in billion U.S. dollars)*
- Primary environment for workload for data processing, analytics, and business intelligence in organizations worldwide in 2018 and 2020
- Total assets of Kelly Services from 2007 to 2018 (in billion U.S. dollars)
- Value of industrywide contracts* in the global outsourcing market from Q1 '08 to Q4 '10 (in billion U.S. dollars)
- Primary environment for workloads for employee productivity functions in organizations worldwide in 2018 and 2020
- Value of industrywide contracts in the global BPO market from first quarter 2008 to fourth quarter 2012 (in billion U.S. dollars)*
- Business support service activities n.e.c. revenue in Spain from 2010 to 2022 (in billion U.S. dollars)
- Office administrative, office support revenue in Malta from 2010 to 2022 (in million U.S. dollars)
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