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Global outsourcing industry revenue by region 2010-2018
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Global outsourcing industry revenue by region 2010-2018
Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*
by E. Mazareanu,
last edited
Oct 1, 2019
The Americas had the largest outsourcing market in 2018, with 61.3 billion U.S. dollars of revenue created by contracts valued at over 25 million U.S. dollars. This was a significant increase from the previous year and meant that for the first time this decade North America was a larger market than Europe, the Middle East and Africa (EMEA).
Types of outsourcing
Outsourcing can involve contained segments of an organization, such as customer care or specific business functions which cut across all segments like Information Technology (IT) and Human Resources (HR). While the industry may limit which organizations can benefit from the former type of outsourcing, the common nature of processes like IT and HR mean all industries can potentially outsource, creating a massive global industry. For example, while healthcare is expected to increase IT outsourcing the least of all industries, IT outsourcing in this industry alone is still expected to be worth over 50 billion U.S. dollars globally.Industry growth
Considering only contracts above 25 million U.S. dollars, total contract value in the outsourcing market has declined in recent years from a 2014 peak of 104.6 million U.S. dollars. This decline is reflected in the intention of companies to expand their use of offshoring. Analysts point to several reasons for this trend. First, the increasing ability to automate business processes has overtaken the cost advantages of outsourcing in some cases. Second, there is greater quality control over in-house operations and increased flexibility in the deployment of these type of operations. Finally, social and political pressure has led to some companies preferring to keep jobs close to home, rather than utilize cheaper labor overseas.Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*
| EMEA** | Americas | Asia Pacific | |
|---|---|---|---|
| - | - | - | - |
| - | - | - | - |
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| - | - | - | - |
| EMEA** | Americas | Asia Pacific | |
|---|---|---|---|
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
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by E. Mazareanu,
last edited
Oct 1, 2019
The Americas had the largest outsourcing market in 2018, with 61.3 billion U.S. dollars of revenue created by contracts valued at over 25 million U.S. dollars. This was a significant increase from the previous year and meant that for the first time this decade North America was a larger market than Europe, the Middle East and Africa (EMEA).
Types of outsourcing
Outsourcing can involve contained segments of an organization, such as customer care or specific business functions which cut across all segments like Information Technology (IT) and Human Resources (HR). While the industry may limit which organizations can benefit from the former type of outsourcing, the common nature of processes like IT and HR mean all industries can potentially outsource, creating a massive global industry. For example, while healthcare is expected to increase IT outsourcing the least of all industries, IT outsourcing in this industry alone is still expected to be worth over 50 billion U.S. dollars globally.Industry growth
Considering only contracts above 25 million U.S. dollars, total contract value in the outsourcing market has declined in recent years from a 2014 peak of 104.6 million U.S. dollars. This decline is reflected in the intention of companies to expand their use of offshoring. Analysts point to several reasons for this trend. First, the increasing ability to automate business processes has overtaken the cost advantages of outsourcing in some cases. Second, there is greater quality control over in-house operations and increased flexibility in the deployment of these type of operations. Finally, social and political pressure has led to some companies preferring to keep jobs close to home, rather than utilize cheaper labor overseas.- Show sources information
- Show publisher information
- Release date
- January 2019
- Region
- Worldwide
- Survey time period
- 2010 to 2018
- Supplementary notes
-
Values up to 2017 were taken from previous editions.
* Contracts with a total contract value of more than 25 million U.S. dollars.
** EMEA = Europe, Middle East, and Africa.
*** 2017 and 2018 data includes traditional sourcing as well as as-a-service outsourcing values. - Open this statistic in...
Source
- Show sources information
- Show publisher information
- Release date
- January 2019
More information
- Region
- Worldwide
- Survey time period
- 2010 to 2018
- Supplementary notes
-
Values up to 2017 were taken from previous editions.
* Contracts with a total contract value of more than 25 million U.S. dollars.
** EMEA = Europe, Middle East, and Africa.
*** 2017 and 2018 data includes traditional sourcing as well as as-a-service outsourcing values. - Open this statistic in...
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Global outsourcing industry revenue by service type 2010-2018
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Statistics on "Business process outsourcing (BPO) worldwide"
- Industry overview
The most important statistics
- Global market size of outsourced services from 2000 to 2018 (in billion U.S. dollars)*Global market size of outsourced services 2000-2018
- Global outsourcing industry revenue from 2010 to 2018, by service type (in billion U.S. dollars)*Global outsourcing industry revenue by service type 2010-2018
- Total contract value of the business process outsourcing (BPO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Total contract value of the business process outsourcing market worldwide 2000-2018
- Global BPO market size in Q4 2017, by segment (in million U.S. dollars)Global market size of BPO by segment Q4 2017
- Total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Contract value of the information technology outsourcing market worldwide 2000-2018
- Customer care BPO market size from 2017 to 2027 (in billion U.S. dollars)Market size of customer care BPO worldwide 2017-2027
- Global revenue of outsourced customer experience market from 2015 to 2020 (in billion U.S. dollars)*Size of global outsourced customer experience market 2015-2020
- Number of transactions in the global outsourcing market from 2017 to 2019, by quarterNumber of transactions in the global outsourcing market by quarter 2017-2019
- Geographical distribution
The most important statistics
- Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*Global outsourcing industry revenue by region 2010-2018
- Total contract value (TCV) of the outsourcing market in the Americas from 2000 to 2018 (in billion U.S. dollars)*Total contract value of the outsourcing market in the Americas 2000-2018
- Breakdown of the global outsourced customer experience market in 2017, by regionGlobal outsourced customer experience market: breakdown by region 2017
- Share of the outsourced facility management market worldwide as of 2019, by region*The outsourced facility management market share by region 2019
- Leading countries in offshore business services worldwide in 2019Leading countries in offshore business services worldwide in 2019
- Most financially attractive countries for offshore business services worldwide in 2017Most financially attractive countries for offshore business services worldwide 2017
- Leading outsourcing companies
The most important statistics
- Leading vendors in the global BPO market in 2018, by revenue (in million U.S. dollars)Revenue of the leading companies in the global BPO market 2018
- Leading companies in the outsourced customer experience market in 2017, by revenue (in billion U.S. dollars)Revenue of the leading outsourced customer experience service providers 2017
- Revenue of Teleperformance from 2016 to 2018, by business segment (in million euros)Revenue by business segment of Teleperformance 2016-2018
- Revenue of Tata Consultancy Services Limited worldwide from 2007 to 2019 (in trillion Indian rupees)Revenue of Tata Consultancy Services Limited worldwide 2007-2019
- Tata Consultancy Services (TCS) revenue share in 2018 and 2019, by industry verticalTata Consultancy Services percentage of revenue by industry vertical 2018-2019
- Revenue of Accenture plc worldwide from 2009 to 2018 (in billion U.S. dollars)Revenue of Accenture plc worldwide from 2009 to 2018
- Revenue of Accenture plc worldwide from 2010 to 2018, by business line (in billion U.S. dollars)Revenue of Accenture plc worldwide from 2010 to 2018, by business line
- Revenue generated by Fidelity National Information Services (FIS) from 2015 to 2018, by segment (in billion U.S. dollars)FIS revenue 2015-2018 , by segment
- Outsourcing services
The most important statistics
- What are your current and future outsourcing strategies for the various business functions?Current and planned business functions which are outsourced worldwide 2018
- To what extent is your use of offshoring/nearshoring likely to change in the next 2 years across the following functions?Likelihood of global offshoring/nearshoring to change in the next two years 2014-2018
- Outsourcing and managed services usage plans worldwide in 2018, by functionOutsourcing and managed services usage plans worldwide by function 2018
- For which of the following tasks/ responsibilities do you outsource or utilize in-house staff?Major tasks facility managers outsource or utilize in-house staff 2019
- Share of companies who outsource the adoption of supply chain technologies worldwide in 2018, by typeOutsourcing of supply chain technology adoption worldwide by type 2018
- Percentage of 3PL users who outsource logistics services as of 2019, ranked by the most frequently outsourced servicesMost outsourced services in global transportation and logistics industry 2019
- Share of organizations worldwide who outsource their payroll functions from in 2018, by organization sizeOutsourcing of payroll by organization size worldwide by size 2018
- Share of organizations worldwide who outsource their human resources shared services in 2018, by extent of outsourcingHR shared services resourcing outsourcing by organizations worldwide 2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Global commercial as-a-service sector half-year ACV worldwide 2016-2019, by type
- ACV for commercial as-a-service market in the Americas 2015-2019
- As-a-service market ACV worldwide 2016-2018, by industry
- Total contract value of ITO market worldwide 2016
- Revenue of Kelly Services by business segment 2009-2018
- Information technology outsourcing market by function 2006-2011
- Total assets of Kelly Services 2007-2018
- Information technology outsourcing total contract value worldwide by quarter 2012
- Outsourcing industry value of industrywide contracts by region 2012
- Operating income of Kelly Services 2007-2018
- Global outsourcing market - breakdown of industrywide contracts by contract value
- Outsourcing in the Americas - Value of industrywide contracts Q1 '08 - Q4 '11
- Back-end business functions primary environment for workloads worldwide 2018/2020
- Global outsourcing market - number of industrywide contracts by contract value
- Global outsourcing - Value of industrywide contracts 2010, by quarter
- Industry revenue of »office administrative and support activities« in Finland 2011-2023
- Vacancies in the business support sector in the Netherlands 2006-2016
- Germany: production value of administrative and support services industry 2008-2016
- Croatia: employees in the professional & technical activities industry 2008-2015
- Design in businesses: extent of use worldwide 2018
Studies
- IT outsourcing
- Business process outsourcing (BPO) worldwide
- Global REFM Outsourcing Pulse Survey 2019
- Global REFM Outsourcing Pulse Survey 2018
- Global Sourcing and As-a-Service Market Insights 2018
- Synnex Annual Report 2018
- Teleperformance Annual Report 2018
- The Forrester Wave: Global Infrastructure Outsourcing
- U.S. Document Outsourcing Market Forecast 2007-2012
- TTEC Annual Report 2018 on Form 10-K
- Global IT-BPO Outsourcing Deals Analysis 2016
- Outsourcing is Dead, Long Live Outsourcing!
- The State of Services and Outsourcing in 2014
- Accenture plc Annual Report 2018
- ADP 2019 Annual Report on Form 10-K
Statistics on "Business process outsourcing (BPO) worldwide"
- Global market size of outsourced services 2000-2018
- Global outsourcing industry revenue by service type 2010-2018
- Total contract value of the business process outsourcing market worldwide 2000-2018
- Global market size of BPO by segment Q4 2017
- Contract value of the information technology outsourcing market worldwide 2000-2018
- Market size of customer care BPO worldwide 2017-2027
- Size of global outsourced customer experience market 2015-2020
- Number of transactions in the global outsourcing market by quarter 2017-2019
- Share of transactions in the global outsourcing market by type Q3 2018-Q2 2019
- Global outsourcing industry revenue by region 2010-2018
- Total contract value of the outsourcing market in the Americas 2000-2018
- Global outsourced customer experience market: breakdown by region 2017
- The outsourced facility management market share by region 2019
- Leading countries in offshore business services worldwide in 2019
- Most financially attractive countries for offshore business services worldwide 2017
- Revenue of the leading companies in the global BPO market 2018
- Revenue of the leading outsourced customer experience service providers 2017
- Revenue by business segment of Teleperformance 2016-2018
- Revenue of Tata Consultancy Services Limited worldwide 2007-2019
- Tata Consultancy Services percentage of revenue by industry vertical 2018-2019
- Revenue of Accenture plc worldwide from 2009 to 2018
- Revenue of Accenture plc worldwide from 2010 to 2018, by business line
- FIS revenue 2015-2018 , by segment
- Revenue of Kelly Services worldwide 2007-2018
- Current and planned business functions which are outsourced worldwide 2018
- Likelihood of global offshoring/nearshoring to change in the next two years 2014-2018
- Outsourcing and managed services usage plans worldwide by function 2018
- Major tasks facility managers outsource or utilize in-house staff 2019
- Outsourcing of supply chain technology adoption worldwide by type 2018
- Most outsourced services in global transportation and logistics industry 2019
- Outsourcing of payroll by organization size worldwide by size 2018
- HR shared services resourcing outsourcing by organizations worldwide 2018
- Global commercial as-a-service sector half-year ACV worldwide 2016-2019, by type
- ACV for commercial as-a-service market in the Americas 2015-2019
- As-a-service market ACV worldwide 2016-2018, by industry
- Total contract value of ITO market worldwide 2016
- Revenue of Kelly Services by business segment 2009-2018
- Information technology outsourcing market by function 2006-2011
- Total assets of Kelly Services 2007-2018
- Information technology outsourcing total contract value worldwide by quarter 2012
- Outsourcing industry value of industrywide contracts by region 2012
- Operating income of Kelly Services 2007-2018
- Global outsourcing market - breakdown of industrywide contracts by contract value
- Outsourcing in the Americas - Value of industrywide contracts Q1 '08 - Q4 '11
- Back-end business functions primary environment for workloads worldwide 2018/2020
- Global outsourcing market - number of industrywide contracts by contract value
- Global outsourcing - Value of industrywide contracts 2010, by quarter
- Industry revenue of »office administrative and support activities« in Finland 2011-2023
- Vacancies in the business support sector in the Netherlands 2006-2016
- Germany: production value of administrative and support services industry 2008-2016
- Croatia: employees in the professional & technical activities industry 2008-2015
- Design in businesses: extent of use worldwide 2018
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