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Global outsourcing industry revenue by region 2010-2018
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Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*
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© Statista 2019
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Description
Source
More information
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- Release date
- January 2019
- Region
- Worldwide
- Survey time period
- 2010 to 2018
- Supplementary notes
-
Values up to 2017 were taken from previous editions.
* Contracts with a total contract value of more than 25 million U.S. dollars.
** EMEA = Europe, Middle East, and Africa.
*** 2017 and 2018 data includes traditional sourcing as well as as-a-service outsourcing values. - Open this statistic in...
- Region
- Worldwide
- Survey time period
- 2010 to 2018
- Supplementary notes
-
Values up to 2017 were taken from previous editions.
* Contracts with a total contract value of more than 25 million U.S. dollars.
** EMEA = Europe, Middle East, and Africa.
*** 2017 and 2018 data includes traditional sourcing as well as as-a-service outsourcing values. - Open this statistic in...




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- Industry overview
- Global market size of outsourced services from 2000 to 2018 (in billion U.S. dollars)*Global market size of outsourced services 2000-2018
- Global outsourcing industry revenue from 2010 to 2018, by service type (in billion U.S. dollars)*Global outsourcing industry revenue by service type 2010-2018
- Total contract value of the business process outsourcing (BPO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Total contract value of the business process outsourcing market worldwide 2000-2018
- Global BPO market size in Q4 2017, by segment (in million U.S. dollars)Global market size of BPO by segment Q4 2017
- Total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Contract value of the information technology outsourcing market worldwide 2000-2018
- Global IT services market size in Q4 2017, by segment (in billion U.S. dollars)Global market size of IT services by segment Q4 2017
- Global revenue of outsourced customer experience market from 2015 to 2020 (in billion U.S. dollars)*Size of global outsourced customer experience market 2015-2020
- Geographical distribution
- Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*Global outsourcing industry revenue by region 2010-2018
- Total contract value (TCV) of the outsourcing market in the Americas from 2000 to 2018 (in billion U.S. dollars)*Total contract value of the outsourcing market in the Americas 2000-2018
- Breakdown of the global outsourced customer experience market in 2017, by regionGlobal outsourced customer experience market: breakdown by region 2017
- Share of the outsourced facility management market worldwide in 2017, by regionThe outsourced facility management market share by region 2017
- Leading countries in offshore business services worldwide in 2017Leading countries in offshore business services worldwide in 2017
- Most financially attractive countries for offshore business services worldwide in 2017Most financially attractive countries for offshore business services worldwide 2017
- Leading outsourcing companies
- Business process outsourcing (BPO) market shares in 2016, by vendorGlobal market shares of BPO vendors 2016
- Leading companies in the outsourced customer experience market in 2017, by revenue (in billion U.S. dollars)Revenue of the leading outsourced customer experience service providers 2017
- Revenue of ISS World worldwide from 2009 to 2018 (in billion U.S. dollars)Revenue of ISS World worldwide 2009-2018
- Share of revenue generated by ISS World worldwide in 2017, by business segmentRevenue share of ISS World worldwide by business segment 2017
- Revenue of Accenture plc worldwide from 2010 to 2018, by business line (in billion U.S. dollars)Revenue of Accenture plc worldwide from 2010 to 2018, by business line
- Revenue of CBRE Group from 2009 to 2017 (in billion U.S. dollars)Revenue of CBRE Group 2009-2017
- Revenue of Kelly Services worldwide from 2007 to 2018 (in billion U.S. dollars)Revenue of Kelly Services worldwide 2007-2018
- Revenue of Teleperformance from 2016 and 2017, by business segment (in million euros)Revenue by business segment of Teleperformance 2016-2017
- Outsourcing services
- What are your current and future outsourcing strategies for the various business functions?Current and planned business functions which are outsourced worldwide 2018
- Leading drivers for using outsourcing services worldwide in 2016Leading drivers for outsourcing services worldwide 2016
- Which of the following do you consider to be the main drivers of a successful outsourcing experience?Factors which create successful outsourcing experiences for businesses worldwide 2015
- How companies respond to issues with business service providers worldwide in 2016Companies response to issues with business service providers worldwide 2016
- For which of the following tasks/responsibilities do you outsource or utilize in-house staff?Major tasks facility managers outsource or utilize in-house staff 2018
- Percentage of 3PL users who outsource logistics services as of 2018, ranked by the most frequently outsourced servicesMost outsourced services in global transportation and logistics industry 2018
- Global commercial as-a-service sector half-year ACV worldwide 2016-2018, by type
- As-a-service market ACV worldwide 2016-2018, by industry
- Total contract value of ITO market worldwide 2016
- ACV for commercial as-a-service market in the Americas 2015-2018
- Contract value in global outsourcing by industry segment 2011
- Global outsourcing - Value of industrywide contracts 2010
- Operating income of Kelly Services 2007-2018
- Global outsourcing market - number of industrywide contracts by contract value 2011
- Global ITO and BPO - Value of industrywide contracts 2012
- Data processing and BI primary environment for workload worldwide 2018/2020
- Total assets of Kelly Services 2007-2018
- Global outsourcing market - number of industrywide contracts by contract value
- Global outsourcing - Value of industrywide contracts 2010, by quarter
- Employee productivity functions workload environment worldwide 2018/2020
- Global BPO - value of industrywide contracts 2012
- Business support service activities n.e.c. revenue in Spain 2010-2022
- Share of customers by poor customer service experiences by age worldwide 2017
- Italy: production value of administrative and support services industry 2008-2016
- Latvia: employees in the professional & technical activities industry 2008-2015
- Office administrative, office support revenue in Malta 2010-2022
- IT outsourcing
- Business process outsourcing (BPO) worldwide
- Global REFM Outsourcing Pulse Survey 2018
- Global IT-BPO Outsourcing Deals Analysis 2016
- The State of Outsourcing and Operations 2017
- Global Sourcing and As-a-Service Market Insights 2018
- Synnex Annual Report 2018
- Teleperformance Annual Report 2017
- The Forrester Wave: Global Infrastructure Outsourcing
- U.S. Document Outsourcing Market Forecast 2007-2012
- TTEC Annual Report 2017 on Form 10-K
- Outsourcing is Dead, Long Live Outsourcing!
- The State of Services and Outsourcing in 2014
- Accenture plc Annual Report 2018
- Global IT-BPO Outsourcing Deals Analysis 2015
- Global market size of outsourced services from 2000 to 2018 (in billion U.S. dollars)*
- Global outsourcing industry revenue from 2010 to 2018, by service type (in billion U.S. dollars)*
- Half-year annual contract value (ACV) for the global commercial as-a-service sector from 2016 to 2018, by type (in billion U.S. dollars)
- Commercial as-a-service market half-year annual contract value (ACV) from 2016 to 2018, by industry (in billion U.S. dollars)*
- Commercial as-a-service market annual contract value (ACV) in the Americas from 2015 to 2018, by quarter (in billion U.S. dollars)*
- Value of industrywide contracts* in the global outsourcing market from 2000 to 2010 (in billion U.S. dollars)
- Number of industrywide contracts in global outsourcing market by contract value in 2011
- Number of industrywide contracts in global outsourcing market by contract value from 2000 to 2010
- Share of customers worldwide by poor customer service experiences as of 2017, by age
- Annual production value of the administrative and support service activities industry in Italy from 2008 to 2016 (in million euros)
- Total number of employees in the professional, scientific and technical activities industry in Latvia from 2008 to 2015
- Total contract value of the business process outsourcing (BPO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*
- Global BPO market size in Q4 2017, by segment (in million U.S. dollars)
- Total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*
- Global IT services market size in Q4 2017, by segment (in billion U.S. dollars)
- Global revenue of outsourced customer experience market from 2015 to 2020 (in billion U.S. dollars)*
- Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*
- Total contract value (TCV) of the outsourcing market in the Americas from 2000 to 2018 (in billion U.S. dollars)*
- Breakdown of the global outsourced customer experience market in 2017, by region
- Share of the outsourced facility management market worldwide in 2017, by region
- Leading countries in offshore business services worldwide in 2017
- Most financially attractive countries for offshore business services worldwide in 2017
- Business process outsourcing (BPO) market shares in 2016, by vendor
- Leading companies in the outsourced customer experience market in 2017, by revenue (in billion U.S. dollars)
- Revenue of ISS World worldwide from 2009 to 2018 (in billion U.S. dollars)
- Share of revenue generated by ISS World worldwide in 2017, by business segment
- Revenue of Accenture plc worldwide from 2010 to 2018, by business line (in billion U.S. dollars)
- Revenue of CBRE Group from 2009 to 2017 (in billion U.S. dollars)
- Revenue of Kelly Services worldwide from 2007 to 2018 (in billion U.S. dollars)
- Revenue of Teleperformance from 2016 and 2017, by business segment (in million euros)
- What are your current and future outsourcing strategies for the various business functions?
- Leading drivers for using outsourcing services worldwide in 2016
- Which of the following do you consider to be the main drivers of a successful outsourcing experience?
- How companies respond to issues with business service providers worldwide in 2016
- For which of the following tasks/responsibilities do you outsource or utilize in-house staff?
- Percentage of 3PL users who outsource logistics services as of 2018, ranked by the most frequently outsourced services
- Leading service types for information technology outsourcing (ITO) contracts worldwide in 2016, by contract value (in billion U.S. dollars)*
- Comparison of total contract value in global outsourcing market by industry from 2008 to 2011 (in billion U.S. dollars)*
- Operating income of Kelly Services from 2007 to 2018 (in million U.S. dollars)
- Value of industrywide contracts in global ITO and BPO market from first quarter 2008 to fourth quarter 2012 (in billion U.S. dollars)*
- Primary environment for workload for data processing, analytics, and business intelligence in organizations worldwide in 2018 and 2020
- Total assets of Kelly Services from 2007 to 2018 (in billion U.S. dollars)
- Value of industrywide contracts* in the global outsourcing market from Q1 '08 to Q4 '10 (in billion U.S. dollars)
- Primary environment for workloads for employee productivity functions in organizations worldwide in 2018 and 2020
- Value of industrywide contracts in the global BPO market from first quarter 2008 to fourth quarter 2012 (in billion U.S. dollars)*
- Business support service activities n.e.c. revenue in Spain from 2010 to 2022 (in billion U.S. dollars)
- Office administrative, office support revenue in Malta from 2010 to 2022 (in million U.S. dollars)
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