Global outsourcing industry revenue by service type 2010-2019

The statistic shows the revenue generated in the outsourcing industry by service type from 2010 to 2019. In 2019, 26 billion U.S. dollars was generated through business process outsourcing (BPO).

Global outsourcing industry - additional information

Outsourcing is the contracting out of processes to external parties. Business process outsourcing (BPO), which generated 26 billion U.S. dollars worldwide in 2019, involves transferring business processes to service providers outside of an organization. This process often requires offshoring. In 2019, India was the best country for offshoring when its financial attractiveness, the skills and availability of its people and its business environment are considered together. Information technology outsourcing (ITO) is closely related to business process outsourcing as many business processes are technology based. In 2019, global ITO revenue was 66.5 billion U.S. dollars.

The global revenue of business process outsourcing and information technology outsourcing amounted to around 92.5 billion U.S. dollars in 2019, of which more than half was generated in the Americas. Southern Europe was the region with the largest share of businesses practicing, or planning to practice, business process outsourcing. Latin America and South Africa also had high proportions.

Business process outsourcing includes delegating back-office or internal functions, like HR and accounting, and front-office or customer-related functions, such as those that would be passed on to call centers. In 2016, most companies used outsourcing services as a cost cutting tool while communication was a main driver of a successful outsourcing experience among mid-market business leaders worldwide.

Global outsourcing industry revenue from 2010 to 2019, by service type (in billion U.S. dollars)*

Information technology outsourcingBusiness process outsourcing
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Sources

Release date

January 2020

Region

Worldwide

Survey time period

2010 to 2019

Supplementary notes

* Contracts with a total contract value of more than 25 million U.S. dollars.
Figures up to 2018 were taken from previous editions.

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Statistics on "Business process outsourcing (BPO) worldwide"

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