This statistic shows the global size of outsourced customer experience market from 2015 to 2020. In 2017, outsourced customer experience market was estimated to amount to 71.7 billion U.S. dollars worldwide.
Global revenue of outsourced customer experience market from 2015 to 2020* (in billion U.S. dollars)
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Other statistics that may interest you Customer service in the U.S.
Market overview
6
- Premium Statistic Size of global outsourced customer experience market 2015-2020*
- Premium Statistic Global outsourced customer experience market: breakdown by region 2017
- Basic Statistic Customers who have contacted customer service in the past month U.S. 2015-2020
- Basic Statistic Customers who contacted customer service via voice channels U.S. 2015-2020
- Basic Statistic Customer churn rate by industry U.S. 2020
- Premium Statistic Customers' opinion about customer service quality U.S.& worldwide 2018
Communication channels
4
- Premium Statistic Communication channels preferred to contact customer service worldwide 2018
- Premium Statistic Communication channels preferred to contact customer service by country 2018
- Premium Statistic Easiest-to-use customer service channels in U.S. 2022
- Basic Statistic Channels which provide the fastest resolution from customer service U.S. 2015-2017
Customer satisfaction
5
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
- Basic Statistic Important aspects of a good customer service experience U.S.& worldwide 2018
- Basic Statistic Share of customers by poor customer service experiences U.S.& worldwide 2018
- Premium Statistic Customer service: change in customers' expectations in the last year 2018
- Premium Statistic Importance of customer service to customers' choice of or loyalty to a brand 2018
Self-service
4
- Premium Statistic Issue resolution prior to contacting customer service in the U.S. by sector 2020
- Basic Statistic Customers: opinion on self-service portal usage by brands U.S.& worldwide 2018
- Basic Statistic Ways in which customers initiate customer service interaction U.S. & worldwide 2018
- Basic Statistic Self-service issues experienced by customers U.S.& worldwide 2018
Digital trends
5
- Basic Statistic Preferred contact channels for customers to resolve issues U.S. 2022
- Premium Statistic U.S. adults' challenges of using chatbots 2018
- Basic Statistic Customers by if they favor brands that proactively contact them U.S.& worldwide 2018
- Basic Statistic Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
- Basic Statistic Expected response time for social media questions or complaints in U.S. & global 2018
Further related statistics
19
- Information technology outsourcing market by function 2006-2011
- Global BPO - value of industrywide contracts 2012
- Global ITO and BPO - Value of industrywide contracts 2012
- Global outsourcing market - number of industrywide contracts by contract value 2011
- Global outsourcing - Value of industrywide contracts 2010
- Contract value in global outsourcing by industry segment 2011
- Global outsourcing - Value of industrywide contracts 2010, by quarter
- Global outsourcing market - number of industrywide contracts by contract value
- Total contract value of ITO market worldwide 2016
- Commercial as-a-service sector ACV in the Americas 2017-2020, by type
- Outsourcing in the Americas - Value of industrywide contracts Q1 '08 - Q4 '11
- Global outsourcing market - breakdown of industrywide contracts by contract value
- Outsourcing industry value of industrywide contracts by region 2012
- Information technology outsourcing total contract value worldwide by quarter 2012
- ACV for commercial as-a-service market in the Americas 2015-2022, by quarter
- Industry revenue of “parking lots and garages“ in Illinois 2012-2024
- Outsourcing expenditure in North America by country 2019
- Industry revenue of “parking lots and garages“ in Washington 2012-2024
- Industry revenue of “parking lots and garages“ in Florida 2012-2024
Further Content: You might find this interesting as well
Statistics
- Information technology outsourcing market by function 2006-2011
- Global BPO - value of industrywide contracts 2012
- Global ITO and BPO - Value of industrywide contracts 2012
- Global outsourcing market - number of industrywide contracts by contract value 2011
- Global outsourcing - Value of industrywide contracts 2010
- Contract value in global outsourcing by industry segment 2011
- Global outsourcing - Value of industrywide contracts 2010, by quarter
- Global outsourcing market - number of industrywide contracts by contract value
- Total contract value of ITO market worldwide 2016
- Commercial as-a-service sector ACV in the Americas 2017-2020, by type
- Outsourcing in the Americas - Value of industrywide contracts Q1 '08 - Q4 '11
- Global outsourcing market - breakdown of industrywide contracts by contract value
- Outsourcing industry value of industrywide contracts by region 2012
- Information technology outsourcing total contract value worldwide by quarter 2012
- ACV for commercial as-a-service market in the Americas 2015-2022, by quarter
- Industry revenue of “parking lots and garages“ in Illinois 2012-2024
- Outsourcing expenditure in North America by country 2019
- Industry revenue of “parking lots and garages“ in Washington 2012-2024
- Industry revenue of “parking lots and garages“ in Florida 2012-2024
Teleperformance. (March 1, 2019). Global revenue of outsourced customer experience market from 2015 to 2020* (in billion U.S. dollars) [Graph]. In Statista. Retrieved December 02, 2023, from https://www.statista.com/statistics/820930/customer-experience-global-outsourced-market-size/
Teleperformance. "Global revenue of outsourced customer experience market from 2015 to 2020* (in billion U.S. dollars)." Chart. March 1, 2019. Statista. Accessed December 02, 2023. https://www.statista.com/statistics/820930/customer-experience-global-outsourced-market-size/
Teleperformance. (2019). Global revenue of outsourced customer experience market from 2015 to 2020* (in billion U.S. dollars). Statista. Statista Inc.. Accessed: December 02, 2023. https://www.statista.com/statistics/820930/customer-experience-global-outsourced-market-size/
Teleperformance. "Global Revenue of Outsourced Customer Experience Market from 2015 to 2020* (in Billion U.S. Dollars)." Statista, Statista Inc., 1 Mar 2019, https://www.statista.com/statistics/820930/customer-experience-global-outsourced-market-size/
Teleperformance, Global revenue of outsourced customer experience market from 2015 to 2020* (in billion U.S. dollars) Statista, https://www.statista.com/statistics/820930/customer-experience-global-outsourced-market-size/ (last visited December 02, 2023)
Global revenue of outsourced customer experience market from 2015 to 2020* (in billion U.S. dollars) [Graph], Teleperformance, March 1, 2019. [Online]. Available: https://www.statista.com/statistics/820930/customer-experience-global-outsourced-market-size/