HR shared services resourcing outsourcing by organizations worldwide 2019

The majority of medium organizations worldwide do not outsource their human resources (HR) shared services, with 82 percent of respondents in a 2019 survey stating they only use employees onshore for this function. Conversely, ten percent of large organizations stated that their HR shared services was resourced through offshore employees.

Share of organizations worldwide who outsource their human resources shared services in 2019, by extent of outsourcing and organization size

Employees OnShoreEmployees OffShoreOutsourced Single Third PartyOutsourced Multiple Third PartyHybrid
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Release date

August 2019



Survey time period

April 9 to June 10, 2019

Number of respondents

1,892 respondents

Special properties

organizations representing a total workforce of 22.2 million employees and contingent workers.

Supplementary notes

Survey method not stated by the source.
The source defines small organizations as those with less than 2,500 employees, medium as between 2,500 and 10,000 employees, and large as over 10,000 employees.

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