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ACSI - U.S. customer satisfaction with Ask.com as of 2012

This graph shows the American Customer Satisfaction Index (ASCI) score of customer satisfaction with the search engine Ask.com from 2002 to 2012. In 2012, the customer satisfaction score of the search website was 80.

U.S. customer satisfaction with Ask.com from 2002 to 2012

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Source

Release date

July 2012

Region

United States

Survey time period

2002 to 2012

Method of interview

Face-to-face interview

Supplementary notes

Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0null scale.

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