ACSI: McDonald's restaurants US 2023

This statistic shows the American Customer Satisfaction Index (ACSI) scores of McDonald's restaurants in the United States from 2000 to 2023. McDonald's ACSI score was 69 in 2023. This score was one point higher than the previous year.

American Customer Satisfaction Index scores of McDonald's restaurants in the United States from 2000 to 2023

Characteristic	ACSI score
2023	69
2022	68
2021	70
2020	70
2019	69
2018	69
2017	69
2016	69
2015	67
2014	71
2013	73
2012	73
2011	72
2010	67
2009	70
2008	69
2007	64
2006	63
2005	62
2003	64
2002	61
2001	62
2000	59

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Release date

June 2023

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Region

United States

Survey time period

2000 to 2023

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.
The limited-service restaurant industry was not measured in 2004.

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