Number of quick service restaurant franchise establishments in the U.S. 2007-2022
What level of customer service do consumers experience in QSR drive-thrus in the U.S.?
With many quick service restaurants open around the clock, employees are required to work longer hours. As a result, the level of customer service experienced in fast food drive-thrus in the United States can fluctuate depending on the restaurant. As of July 2021, Chick-fil-A's drive-thru was rated as "Very friendly" by approximately 52.4 percent of respondents in a survey of selected restaurant chains. No other restaurant included in the survey received a higher rating than Chick-fil-A.
How many employees are there in the QSR franchise industry in the U.S.?
Employment in the quick service restaurant (QSR) franchise industry in the United States gradually increased from 2007 to 2019. In 2020, the number of employees in this sector decreased for the first time in ten years as a result of the coronavirus (COVID-19) pandemic. That year, there were an estimated 3.54 million employees in the QSR franchise industry in the United States. This figure showed a decrease of 8.7 percent when compared to the previous year's total of 3.88 million. In 2021, employment in the QSR sector was forecast to reach 3.79 million.