- Services›
- Business Services›
U.S. lost sales due to poor customer service experiences 2012
Premium statistics
Industry-specific and extensively researched technical data (partially from exclusive partnerships).
A paid subscription is required for full access.
U.S. lost sales due to poor customer service experiences 2012
In the past year, have you intended to conduct a business transaction or make a purchase but decided not to based on a poor customer service experience?
by Statista Research Department,
last edited
May 2, 2012
This survey details U.S. consumers' decisions on whether or not to conduct a business transaction based on customer service experiences. Some 55 percent of respondents said that they had decided not to make a purchase due to poor customer service experienced in the past year.
In the past year, have you intended to conduct a business transaction or make a purchase but decided not to based on a poor customer service experience?
| Percentage of respondents | |
|---|---|
| - | - |
| - | - |
| Percentage of respondents | |
|---|---|
| - | - |
| - | - |
Exclusive Premium statistic
You need a Premium Account for unlimited access.
Full access to 1m statistics
Incl. source references
Available to download in PNG, PDF, XLS format
Premium Account
only $49 / month
*
Exclusive content
Exclusive Premium statistic
You need a Premium Account for unlimited access.
Full access to 1m statistics
Incl. source references
Available to download in PNG, PDF, XLS format
Premium Account
only $49 / month
*
© Statista 2019
About this statistic
Show source
Download
Settings
Share
Chart type
Datalabels
Share on Social Media
Download started
Please be patient - this may take a moment
Please be patient - this may take a moment
Description
Source
More information
by Statista Research Department,
last edited
May 2, 2012
This survey details U.S. consumers' decisions on whether or not to conduct a business transaction based on customer service experiences. Some 55 percent of respondents said that they had decided not to make a purchase due to poor customer service experienced in the past year.
- Show sources information
- Show publisher information
- Release date
- May 2012
- Region
- United States
- Survey time period
- February 22. - 29., 2012
- Number of respondents
- 1,000 respondents
- Age group
- 8-19 years
- Method of interview
- Face-to-face interview
Source
- Show sources information
- Show publisher information
- Release date
- May 2012
More information
- Region
- United States
- Survey time period
- February 22. - 29., 2012
- Number of respondents
- 1,000 respondents
- Age group
- 8-19 years
- Method of interview
- Face-to-face interview
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account!
Premium Account
Your perfect start with Statista
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$49 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Prices do not include sales tax.
Leading companies trust Statista:
I think of Statista as Google for researchers. Statista provides you with the information you search for right away.Dr. Horst Stipp
EVP, Research & Innovation, Advertising Research Foundation
Statistics on "Cost of living in the U.S."
- Annual consumer expenditures
The most important statistics
- Average annual expenditures of all consumer units in the United States in 2018, by type (in U.S. dollars)Average annual consumer spending, by type U.S. 2018
- Average annual consumer expenditures of consumer units in the United States from 1990 to 2018 (in U.S. dollars)Annual U.S. consumer expenditures 1990-2018
- Percentage of change in average annual consumer expenditure of consumer units in the United States from 1990 to 2018Percentage of change in annual U.S. consumer expenditure 1990-2018
- Percentage of change in average annual consumer expenditure of consumer units in the United States from 2017 to 2018, by typePercentage of change in annual U.S. consumer expenditures, by type 2018
- Average annual expenditure of all consumer units in the United States in 2018, by region (in U.S. dollars)Average annual consumer spending, by region U.S. 2018
- Average consumer expenditure in the United States in 2017, by race (in U.S. dollars)Consumer expenditure in the U.S. in 2017, by race
- Mean annual household expenditures in the U.S. in 2017, by generation (in U.S. dollars)U.S. annual household expenditures in 2017, by generation
- Average non-essential expenditure of Americans in the past 12 months in 2018, by incomeAverage non-essential expenditure of Americans 2018
- Consumer expenditure in detail
The most important statistics
- Monthly median asking rent for unfurnished apartments in the United States from 1980 to 2017 (in U.S. dollars)Asking rent for unfurnished apartments in the U.S. 1980-2017
- Share of gross rent in household income in the United States in 2017*Gross rent as a share of household income in the U.S. 2017
- Consumer Price Index (CPI) for energy in the U.S. from 2008 to 2018U.S. CPI for energy 2008-2018
- Average annual electricity bill per residential customer in the U.S. from 1990 to 2016 (in U.S. dollars)Average electricity bill for residential customers in the U.S. 1990-2016
- Average annual household food expenditure in the United States from 2000 to 2018 (in U.S. dollars)U.S. household food expenditure on average 2000-2018
- At-home food spending of households in the United States in 2017, by category (in U.S. dollars)*At-home food spending of households in the U.S. by category 2017
- Share of at-home food spending of households in the United States in 2017, by category*Share of at-home food spending of households in the U.S. by category 2017
- Average Consumer Price Index for apparel expenditure in the U.S. from 2010 to 2017, by segment (CPI-U)Average Consumer Price Index for apparel expenditure in the U.S. 2010-2017
- Price development
The most important statistics
- United States: Inflation rate from 1990 to 2019U.S. inflation rate 1990-2019
- Consumer Price Index (CPI) of all urban consumers in the United States from 1992 to 2018Consumer Price Index of all urban consumers 1992-2018
- Monthly 12-month inflation rate in the United States from August 2018 to August 2019United States - monthly inflation rate in August 2019
- Monthly Consumer Price Index (CPI) of all urban consumers in the U.S. from August 2018 to August 2019 (not seasonally adjusted)Monthly Consumer Price Index of all urban consumers in the U.S. August 2019
- 12-month percentage of change in the United States' Consumer Price Index (CPI-U) in August 2019, by expenditure category 12-month percentage of change in the U.S. CPI-U, by expenditure category 2019
Discover Statista
Need help with using Statista for your research?
Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
- U.S. willingness to spend extra for excellent customer service 2012
- U.S. consumers' reasons to spend extra for excellent customer service 2012
- U.S. consumers' reasons not to spend extra for excellent customer service 2012
- Average expenditure for a lunch by type of catering in France 2013-2014
- Consumer spending on services in Poland 2008-2016
- U.S. lower- and middle-income consumer spending per month 2016/17
- Household consumer perception on non-essential spending in India 2016-2018
- Daily spending of upper-income U.S. consumers in December 2009-2010, by week
- Consumer spending in South Africa 2016-2019, by quarter
- Average spend of eating out for lunch in the U.S. 2015
- Consumer spending in the longevity economy in the U.S. in 2015, by sector
- Biggest challenges for organizations in the U.S. regarding customer experience 2018
Studies
- Customer service in the U.S.
- Call centers in the U.S.
- State of Customer Service Experience 2018
- Global State of Customer Service Report 2018
- Live Chat Benchmark Report 2019
- Global Customer Service Barometer 2012
- State of Customer Service Experience 2017
- Live Chat Benchmark Report 2018
- State of Chatbots Report 2018
- Global State of Customer Service Report 2017
- Knowlagent contact center productivity survey 2011
- 2018 Aspect Consumer Experience Index
- Tata Consultancy Services Limited Annual Report 2018-2019
- Synnex Annual Report 2018
- Teleperformance Annual Report 2018
Statistics on "Cost of living in the U.S."
- Average annual expenditures of all consumer units in the United States in 2018, by type (in U.S. dollars)
- Average annual consumer expenditures of consumer units in the United States from 1990 to 2018 (in U.S. dollars)
- Percentage of change in average annual consumer expenditure of consumer units in the United States from 1990 to 2018
- Percentage of change in average annual consumer expenditure of consumer units in the United States from 2017 to 2018, by type
- Average annual expenditure of all consumer units in the United States in 2018, by region (in U.S. dollars)
- Average consumer expenditure in the United States in 2017, by race (in U.S. dollars)
- Mean annual household expenditures in the U.S. in 2017, by generation (in U.S. dollars)
- Average non-essential expenditure of Americans in the past 12 months in 2018, by income
- Percentage of average annual consumer expenditure on major components in the United States in 2018, by income quintiles
- Average annual consumer expenditure of consumer units in the United States in 2018, by composition of consumer units (in U.S. dollars)
- Average annual consumer expenditure of consumer units in the United States in 2018, by size of consumer unit (in U.S. dollars)
- Best states to make a living in the United States in 2019
- Monthly median asking rent for unfurnished apartments in the United States from 1980 to 2017 (in U.S. dollars)
- Share of gross rent in household income in the United States in 2017*
- Consumer Price Index (CPI) for energy in the U.S. from 2008 to 2018
- Average annual electricity bill per residential customer in the U.S. from 1990 to 2016 (in U.S. dollars)
- Average annual household food expenditure in the United States from 2000 to 2018 (in U.S. dollars)
- At-home food spending of households in the United States in 2017, by category (in U.S. dollars)*
- Share of at-home food spending of households in the United States in 2017, by category*
- Average Consumer Price Index for apparel expenditure in the U.S. from 2010 to 2017, by segment (CPI-U)
- Consumer Sentiment Index in the United States from August 2018 to August 2019
- United States: Inflation rate from 1990 to 2019
- Consumer Price Index (CPI) of all urban consumers in the United States from 1992 to 2018
- Monthly 12-month inflation rate in the United States from August 2018 to August 2019
- Monthly Consumer Price Index (CPI) of all urban consumers in the U.S. from August 2018 to August 2019 (not seasonally adjusted)
- 12-month percentage of change in the United States' Consumer Price Index (CPI-U) in August 2019, by expenditure category
- How much more would you be willing to spend with a company that you believe provides excellent customer service?
- Why would you be willing to spend more with a company that provides excellent customer service?
- Why would you not be willing to spend more with a company that provides excellent customer service?
- Amount spent per person for a lunch in commercial catering in France between June 2013 and June 2014, by type of catering (in euros)
- Household consumption expenditure on services in Poland from 2008 to 2016* (in million Polish zlotys)
- U.S. lower- and middle-income consumer spending from July 2016 to July 2017, by month (in U.S. dollars)
- Consumer perception on non-essential spending across Indian households from November 2016 to June 2018
- Daily average spending of upper-income U.S. consumers in December 2009 and 2010, by week (in U.S. dollars)
- Quarterly consumer spending in South Africa from 2016 to 2019 (in trillion South African Rand)
- Average cost of eating out for lunch in the United Stated in 2015 (in U.S. dollars)
- Spending patterns of consumers over and under 50 years of age in the United States in 2015, by sector (in billion U.S. dollars)
- What are the biggest challenges currently being faced by your organization in terms of customer experience?
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Related topics
About Statista
Statista offers dossiers and reports on over 170 industries. With Statista you are always able to make informed decisions and boost your work efficiency.
Internet & Telecommunications
- Social Media
- E-Commerce
- Online Video & Entertainment
- Advertising & Marketing
Consumer Goods & FMCG
- Alcoholic Beverages
- Cleaning Products
- Cosmetics & Personal Care
- Food & Nutrition
Retail & Trade
- Health & Hygiene
- International Trade
- Shopping Behavior
- Sports & Leisure
Travel, Tourism & Hospitality
- Business Travel
- Leisure Travel
- Accomodation
- Restaurants
Society
- Demographics
- Economy
- Education & Science
- Politics & Government
Transportation & Logistics
- Aviation
- Rail Transport
- Vehicles & Road Traffic
- Water Transport
Save statistic in .XLS format
You can only download this statistic as a Premium user.
Save statistic in .PNG format
You can only download this statistic as a Premium user.
Save statistic in .PDF format
You can only download this statistic as a Premium user.
Show source references
As a Premium user you get access to the detailed source references and background information about this statistic.
Show details about this statistic
As a Premium user you get access to background information and details about the release of this statistic.
Bookmark statistics
As soon as this statistic is updated, you will immediately be notified via e-mail.
Change statistics options
You need at least a Premium Account to use this feature.
Exclusive Corporate feature
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.