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U.S. lost sales due to poor customer service experiences 2012

In the past year, have you intended to conduct a business transaction or make a purchase but decided not to based on a poor customer service experience?

by Statista Research Department, last edited May 2, 2012
U.S. lost sales due to poor customer service experiences 2012 This survey details U.S. consumers' decisions on whether or not to conduct a business transaction based on customer service experiences. Some 55 percent of respondents said that they had decided not to make a purchase due to poor customer service experienced in the past year.
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In the past year, have you intended to conduct a business transaction or make a purchase but decided not to based on a poor customer service experience?

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