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U.S. lost sales due to poor customer service experiences 2012

This survey details U.S. consumers' decisions on whether or not to conduct a business transaction based on customer service experiences. Some 55 percent of respondents said that they had decided not to make a purchase due to poor customer service experienced in the past year.

In the past year, have you intended to conduct a business transaction or make a purchase but decided not to based on a poor customer service experience?

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Source

Release date

May 2012

Region

United States

Survey time period

February 22. - 29., 2012

Number of respondents

1,000 respondents

Age group

8-19 years

Method of interview

Face-to-face interview

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