Features available on the mobile apps of hotels worldwide as of April 2013

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Percentage of respondents
Room reservations72%
Property searches, non-GPS50%
Real-time feedback, via guest surveys44%
Area information41%
Property searches using GPS38%
Loyalty account access38%
Restaurant & spa reservations34%
Property maps28%
Integration to guests' social media25%
Daily deals16%
Interactive way-finding13%
Mobile check-ins & outs9%
Schedule wake-up calls9%
Bill retrievals6%
Gift certificate/gift card purchases/and reloads6%
Specific room selections6%

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This statistic gives information on most popular features available on the mobile apps of hotels worldwide as of April 2013. During the survey, it was found that 72 percent of hotels allowed to make room reservations through their mobile app.
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Release date
September 2013
Survey time period
April 2013
Special properties
Hospitality executives overseeing 5,705 properties

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