A quick service restaurant drive thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through speakers and windows, allowing for speedier customer service. In 2020, 84 percent of respondents in the U.S. were highly or somewhat satisfied with the quality of menu items ordered through KFC drive thru service. Meanwhile, the service that respondents were least satisfied with was cleanliness and sanitation, with 79 percent being highly or somewhat satisfied.
Customer satisfaction at KFC drive thrus in the United States in 2020, by service type
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Statistics
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- Service attributes at KFC drive-thrus the U.S. as of August 2019
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- Customer satisfaction at Taco Bell drive thrus in the U.S. by service type 2020
- Customer satisfaction at Starbucks drive-thrus in the U.S. by service type 2020
- Order accuracy in fast food drive-thrus in the U.S. in 2015, by menu category
- Speed of service in fast food drive-thrus in the U.S. in 2015, by menu category
- Customer service in Dunkin' drive-thrus in the U.S. 2021
- Customer service in Chick-fil-A drive-thrus in the U.S. 2021
- Customer service in Carl's Jr./Hardee's drive-thrus in the U.S. 2021
- Customer service at selected restaurant chains in the U.S. 2021
- Customer service in Arby's drive-thrus in the U.S. 2021
- Order accuracy in fast food drive-thrus in the U.S. in 2015, by daypart
- Speed of service in fast food drive-thrus in the U.S. in 2015, by daypart
- Satisfaction levels at Popeyes drive thrus in the U.S. 2020, by service type
- U.S. consumer satisfaction at Checkers/Rally's drive thrus 2020, by service type
- Customer service in Hardee's drive-thrus in the U.S. as of August 2019
- Satisfaction level at Bojangles drive thrus in the U.S. 2020, by service type
- Satisfaction levels at Jack in the Box drive thrus in the U.S. 2020, by service type
QSR magazine. (October 1, 2020). Customer satisfaction at KFC drive thrus in the United States in 2020, by service type [Graph]. In Statista. Retrieved July 01, 2022, from https://www.statista.com/statistics/298220/service-attributes-in-burger-king-drive-thrus-us/
QSR magazine. "Customer satisfaction at KFC drive thrus in the United States in 2020, by service type." Chart. October 1, 2020. Statista. Accessed July 01, 2022. https://www.statista.com/statistics/298220/service-attributes-in-burger-king-drive-thrus-us/
QSR magazine. (2020). Customer satisfaction at KFC drive thrus in the United States in 2020, by service type. Statista. Statista Inc.. Accessed: July 01, 2022. https://www.statista.com/statistics/298220/service-attributes-in-burger-king-drive-thrus-us/
QSR magazine. "Customer Satisfaction at Kfc Drive Thrus in The United States in 2020, by Service Type." Statista, Statista Inc., 1 Oct 2020, https://www.statista.com/statistics/298220/service-attributes-in-burger-king-drive-thrus-us/
QSR magazine, Customer satisfaction at KFC drive thrus in the United States in 2020, by service type Statista, https://www.statista.com/statistics/298220/service-attributes-in-burger-king-drive-thrus-us/ (last visited July 01, 2022)