Highest-rated upper mid-scale hotel brands in North America as of May 2019

In 2019, Dury Hotels ranked first in the best-rated mid-scale hotel brands in North America list with a score of 876 out of 1,000. Other high-ranking brands included Fairfield Inn & Suites and Holiday Inn Express Hotels.

Leading hotel brands

In terms of global brand value, Hilton Hotels & Resorts was the world’s leading hotel brand in 2019, with a value of approximately 7.4 billion U.S. dollars. Hilton also received an American Customer Satisfaction Index score of 80 out of 100 in the same year. The United States hotel industry average stood at 75 points.

Hilton Worldwide

Hilton Hotels & Resorts was founded in Texas around a hundred years ago and is now one of the largest full-service hotel brands worldwide. In 2018, Hilton Worldwide employed roughly 170 thousand people globally, which is an increase of about six thousand, compared to 2017. Hilton also owned almost 5,700 properties worldwide in 2018, roughly eighty percent of which were located in the United States.

Highest-rated upper mid-scale hotel brands in North America as of May 2019

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Release date

July 2019


North America

Survey time period

June 2018 to May 2019

Number of respondents

44,890 respondents

Special properties

reviews from U.S. and Canadian guests who stayed in North American hotels between May 2017 and May 2018

Supplementary notes

The source does not specify the type of survey.
Overall guest satisfaction is measured on a 1,000-point scale. Seven key factors are examined to determine overall satisfaction: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.

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Statistics on "Hotels worldwide"

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