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Highest-rated mid-scale hotel brands in North America as of March 2020

Published by S. Lock, Dec 4, 2020
In 2020, Tru by Hilton was rated the best mid-scale hotel brand in North America, with a score of almost 868 out of 1,000. Wingate by Wyndham stood in second place on the customer satisfaction index ranking.

Wyndham guestrooms and subsidiaries

The Wyndham Hotel Group is one of the largest in the global hotel industry. In 2019, Wyndham Hotel & Resorts accounted for just about 580 thousand guestrooms in the Americas, standing among leading hotel companies, such as Choice Hotels International, G6 Hospitality, and Radisson Hotel Group. Worldwide, the Wyndham Hotel Group ranked fourth, accounting for roughly 810 thousand guestrooms that year. The company owns various hotel brands, such as Ramada, AmericInn, and Wyndham Garden. The subsidiary brands with the highest number of hotels worldwide are Super 8, Days Inn, and La Quinta, respectively. Formerly known as Super 8 Motels, Super 8 Worldwide is the largest budget hotel chain in the world, with properties in the United States, China, and Brazil.

Highest-rated mid-scale hotel brands in North America as of March 2020

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Source

Release date

July 2020

Region

North America

Survey time period

May 2019 to March 2020

Number of respondents

37,843 respondents

Special properties

reviews from U.S. and Canadian guests who stayed in North American hotels between May 2017 and May 2018

Supplementary notes

The source does not specify the type of survey.
Overall guest satisfaction is measured on a 1,000-point scale. Seven key factors are examined to determine overall satisfaction: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.

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