Factors influencing consumer distrust in financial services institutions in the United Kingdom (UK) as of November 2014, by type of institution
Factors influencing consumer distrust in financial institutions in the UK 2014
This statistic presents the main factors which influence consumer distrust in financial services institutions in the United Kingdom (UK) as of November 2014. Personal experience with the institution mattered to 41 percent of retail bank customers and 39 percent of customers of insurance providers.
Factors influencing consumer distrust in financial services institutions in the United Kingdom (UK) as of November 2014, by type of institution
Retail banksInsurance providersInvestment banksFinancial advisersFund managers
Personal experience41%39%20%30%19%
Press coverage30%25%32%23%25%
Transparency of price and terms/conditions27%25%22%21%19%
Friends and family20%23%16%21%14%
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Factors influencing consumer distrust in financial institutions in the UK 2014
This statistic presents the main factors which influence consumer distrust in financial services institutions in the United Kingdom (UK) as of November 2014. Personal experience with the institution mattered to 41 percent of retail bank customers and 39 percent of customers of insurance providers.
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