Ethnic background of clients who lodged financial complaints in the UK 2017-2018

Distribution of customers who filed financial complaints in the United Kingdom (UK) from April 2017 to March 2018, by ethnic background

Ethnic background of clients who lodged financial complaints in the UK 2017-2018 This statistic illustrates the distribution of consumers, who complained to the Financial Ombudsman Service in the United Kingdom (UK) between April 2017 and March 2018, listed by their ethnic background. It can be seen that throughout this period, the great majority of ombudsman's clients have been white, with a share of 88 percent as of the financial year of 2017/2018.
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Distribution of customers who filed financial complaints in the United Kingdom (UK) from April 2017 to March 2018, by ethnic background

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Share of customers
White88%
Black or black British6%
Asian or Asian British4%
Mixed1%
Other ethnic background1%
Share of customers
White88%
Black or black British6%
Asian or Asian British4%
Mixed1%
Other ethnic background1%
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This statistic illustrates the distribution of consumers, who complained to the Financial Ombudsman Service in the United Kingdom (UK) between April 2017 and March 2018, listed by their ethnic background. It can be seen that throughout this period, the great majority of ombudsman's clients have been white, with a share of 88 percent as of the financial year of 2017/2018.
Show more
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Statistics on "Financial complaints and compensation in the United Kingdom"
  • Customer complaints against financial services
The most important statistics
  • Financial compensation of claimants
  • Complaints against banking services and products
  • Complaints targeting specific banks
  • Complaints against home finance and investment products
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