This statistic shows how many complaints independent energy supplier Spark Energy resolved in the United Kingdom (UK) within eight weeks from the first quarter of 2014 to the fourth quarter of 2018. The resolution rate remained mostly steady during the period, coming in at 99 percent for most quarters. The resolution rate only decreased below 99 percent five times.
Percentage of quarterly complaints resolved by Utilita within eight weeks in Great Britain (GB) from 2014 to 2018
Characteristic
Percentage of complaints resolved within eight weeks
Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the number of complaints they have received, as well as publishing the top 5 reasons for complaints.
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Ofgem. (February 1, 2019). Percentage of quarterly complaints resolved by Utilita within eight weeks in Great Britain (GB) from 2014 to 2018 [Graph]. In Statista. Retrieved September 18, 2024, from https://www.statista.com/statistics/429765/utilita-complaints-resolved-within-eight-weeks-uk/
Ofgem. "Percentage of quarterly complaints resolved by Utilita within eight weeks in Great Britain (GB) from 2014 to 2018." Chart. February 1, 2019. Statista. Accessed September 18, 2024. https://www.statista.com/statistics/429765/utilita-complaints-resolved-within-eight-weeks-uk/
Ofgem. (2019). Percentage of quarterly complaints resolved by Utilita within eight weeks in Great Britain (GB) from 2014 to 2018. Statista. Statista Inc.. Accessed: September 18, 2024. https://www.statista.com/statistics/429765/utilita-complaints-resolved-within-eight-weeks-uk/
Ofgem. "Percentage of Quarterly Complaints Resolved by Utilita within Eight Weeks in Great Britain (Gb) from 2014 to 2018." Statista, Statista Inc., 1 Feb 2019, https://www.statista.com/statistics/429765/utilita-complaints-resolved-within-eight-weeks-uk/
Ofgem, Percentage of quarterly complaints resolved by Utilita within eight weeks in Great Britain (GB) from 2014 to 2018 Statista, https://www.statista.com/statistics/429765/utilita-complaints-resolved-within-eight-weeks-uk/ (last visited September 18, 2024)
Percentage of quarterly complaints resolved by Utilita within eight weeks in Great Britain (GB) from 2014 to 2018 [Graph], Ofgem, February 1, 2019. [Online]. Available: https://www.statista.com/statistics/429765/utilita-complaints-resolved-within-eight-weeks-uk/
