GB: Utilita complaints resolved within eight weeks 2014-2018

This statistic shows how many complaints independent energy supplier Spark Energy resolved in the United Kingdom (UK) within eight weeks from the first quarter of 2014 to the fourth quarter of 2018. The resolution rate remained mostly steady during the period, coming in at 99 percent for most quarters. The resolution rate only decreased below 99 percent five times.

Percentage of quarterly complaints resolved by Utilita within eight weeks in Great Britain (GB) from 2014 to 2018

Characteristic	Percentage of complaints resolved within eight weeks
Q1 '14	99%
Q2 '14	99%
Q3 '14	99%
Q4 '14	99%
Q1 '15	99%
Q2 '15	99%
Q3 '15	100%
Q4 '15	100%
Q1 '16	99%
Q2 '16	99%
Q3 '16	100%
Q4 '16	99%
Q1 '17	98%
Q2 '17	98%
Q3 '17	100%
Q4 '17	100%
Q1 '18	98%
Q2 '18	95%
Q3 '18	99%
Q4 '18	97%

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Release date

February 2019

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Region

United Kingdom (Great Britain)

Survey time period

Q1 2014 to Q4 2018

Supplementary notes

Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the number of complaints they have received, as well as publishing the top 5 reasons for complaints.

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