E-commerce site offerings of retailers in North America as of July 2015

North America online retailer site features 2015 This statistic lists the e-commerce features offered by retailers in North America as of July 2015. During the survey period, 76 percent of responding retailers allowed users to access their order history on their e-commerce website.
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Share of respondents
FAQs83%
Order history76%
Order status76%
Order tracking status/notifications73%
Shopper account maintenance (update profile/contact/payment info)63%
User reviews61%
Suggestive selling56%
Product comparisons46%
Loyalty status (points, rewards, history, etc)44%
Browsing history41%
Wish list39%
Share of respondents
FAQs83%
Order history76%
Order status76%
Order tracking status/notifications73%
Shopper account maintenance (update profile/contact/payment info)63%
User reviews61%
Suggestive selling56%
Product comparisons46%
Loyalty status (points, rewards, history, etc)44%
Browsing history41%
Wish list39%

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Description Source More information
This statistic lists the e-commerce features offered by retailers in North America as of July 2015. During the survey period, 76 percent of responding retailers allowed users to access their order history on their e-commerce website.
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Release date
September 2015
Region
North America
Survey time period
June and July 2015
Number of respondents
500 retailers
Supplementary notes
Survey respondents were primarily vice presidents or C-level executives.

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