UK: role of return process in customer satisfaction according to SME e-retailers 2015

This statistic displays the findings of a survey on the influence of a good return process on customer satisfaction according to SME online retailers in the United Kingdom (UK) as of December 2015. During the survey period, it was found that, according to 49 percent of responding SME online retailers, consumers were more likely to be satisfied with overall service as a result of a good return process.

Influence of a good return process on customer satisfaction according to SME online retailers in the United Kingdom (UK) as of December 2015

Share of respondents
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Source

Release date

January 2016

Region

United Kingdom

Survey time period

December 2015

Number of respondents

300 respondents

Special properties

SME online retailers.*

Supplementary notes

* SME - Small or Medium Enterprises.

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Statistics on "E-commerce in the United Kingdom (UK)"

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