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Factors impacting consumer loyalty to retailer negatively in the UK 2016

This chart shows the share of consumers agreeing with statements negatively impacting their loyalty to a retailer, according to a survey conducted with UK consumers in 2016. Of respondents, 57 percent stated that rudeness from staff members would make them defect from the retailer and shop elsewhere.

Factors impacting consumer loyalty to a retailer negatively in the United Kingdom (UK) in 2016

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Sources

Release date

February 2016

Region

United Kingdom

Survey time period

January 2016

Number of respondents

2,512 respondents

Supplementary notes

The source does not provide the original wording of the question posed during the survey.

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