Factors impacting consumer loyalty to retailer negatively in the UK 2016

Factors impacting consumer loyalty to a retailer negatively in the United Kingdom (UK) in 2016

by Statista Research Department, last edited Feb 26, 2016
Factors impacting consumer loyalty to retailer negatively in the UK 2016 This chart shows the share of consumers agreeing with statements negatively impacting their loyalty to a retailer, according to a survey conducted with UK consumers in 2016. Of respondents, 57 percent stated that rudeness from staff members would make them defect from the retailer and shop elsewhere.
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Factors impacting consumer loyalty to a retailer negatively in the United Kingdom (UK) in 2016

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Share of consumers agreeing
Rudeness from staff members57.1%
Poor quality items44.3%
Dirty stores42.5%
Big price rises (10% plus)40.4%
Them being regularly more expensive than alternatives33.8%
No online ordering facility22%
Unhelpfulness of staff members21.6%
Spamming you with emails and marketing materials19.3%
Getting an order wrong16.4%
Hard to use website14.3%
Being a bad corporate citizen (i.e. not paying taxes etc.)12.2%
High delivery costs for online orders11.9%
Untidy stores9.8%
Share of consumers agreeing
Rudeness from staff members57.1%
Poor quality items44.3%
Dirty stores42.5%
Big price rises (10% plus)40.4%
Them being regularly more expensive than alternatives33.8%
No online ordering facility22%
Unhelpfulness of staff members21.6%
Spamming you with emails and marketing materials19.3%
Getting an order wrong16.4%
Hard to use website14.3%
Being a bad corporate citizen (i.e. not paying taxes etc.)12.2%
High delivery costs for online orders11.9%
Untidy stores9.8%
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by Statista Research Department, last edited Feb 26, 2016
This chart shows the share of consumers agreeing with statements negatively impacting their loyalty to a retailer, according to a survey conducted with UK consumers in 2016. Of respondents, 57 percent stated that rudeness from staff members would make them defect from the retailer and shop elsewhere.
Show more
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