Factors impacting consumer loyalty to retailer negatively in Ireland 2016

Factors impacting consumer loyalty to a retailer negatively in Ireland in 2016

by Statista Research Department, last edited Feb 26, 2016
Factors impacting consumer loyalty to retailer negatively in Ireland 2016 This chart shows the share of consumers agreeing with statements negatively impacting their loyalty to a retailer, according to a survey conducted with Irish consumers in 2016. Of respondents, 57 percent stated that rudeness from staff members would make them defect from the retailer and shop elsewhere.
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Factors impacting consumer loyalty to a retailer negatively in Ireland in 2016

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Share of consumers agreeing
Big price rises (10% plus)58.3%
Rudeness from staff members56.8%
Dirty stores41.6%
Poor quality items40.8%
Them being regularly more expensive than alternatives39%
Unhelpfulness of staff members22.1%
No online ordering facility18.7%
Spamming you with emails and marketing materials17.2%
Hard to use website15.3%
Getting an order wrong15.2%
Being a bad corporate citizen (i.e. not paying taxes etc.)14.9%
High delivery costs for online orders14.3%
Untidy stores5.5%
Share of consumers agreeing
Big price rises (10% plus)58.3%
Rudeness from staff members56.8%
Dirty stores41.6%
Poor quality items40.8%
Them being regularly more expensive than alternatives39%
Unhelpfulness of staff members22.1%
No online ordering facility18.7%
Spamming you with emails and marketing materials17.2%
Hard to use website15.3%
Getting an order wrong15.2%
Being a bad corporate citizen (i.e. not paying taxes etc.)14.9%
High delivery costs for online orders14.3%
Untidy stores5.5%
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by Statista Research Department, last edited Feb 26, 2016
This chart shows the share of consumers agreeing with statements negatively impacting their loyalty to a retailer, according to a survey conducted with Irish consumers in 2016. Of respondents, 57 percent stated that rudeness from staff members would make them defect from the retailer and shop elsewhere.
Show more
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