This chart shows the share of consumers agreeing with statements negatively impacting their loyalty to a retailer, according to a survey conducted with Irish consumers in 2016. Of respondents, 57 percent stated that rudeness from staff members would make them defect from the retailer and shop elsewhere.
Factors impacting consumer loyalty to a retailer negatively in Ireland in 2016
Share of consumers agreeing
Big price rises (10% plus)
58.3%
Rudeness from staff members
56.8%
Dirty stores
41.6%
Poor quality items
40.8%
Them being regularly more expensive
than alternatives
39%
Unhelpfulness of staff members
22.1%
No online ordering facility
18.7%
Spamming you with emails and marketing materials
17.2%
Hard to use website
15.3%
Getting an order wrong
15.2%
Being a bad corporate citizen (i.e. not paying taxes etc.)
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Webloyalty. (February 26, 2016). Factors impacting consumer loyalty to a retailer negatively in Ireland in 2016 [Graph]. In Statista. Retrieved February 26, 2020, from https://www.statista.com/statistics/551553/shopping-retailer-loyalty-impact-ireland/
Webloyalty. "Factors impacting consumer loyalty to a retailer negatively in Ireland in 2016." Chart. February 26, 2016. Statista. Accessed February 26, 2020. https://www.statista.com/statistics/551553/shopping-retailer-loyalty-impact-ireland/
Webloyalty. (2016). Factors impacting consumer loyalty to a retailer negatively in Ireland in 2016. Statista. Statista Inc.. Accessed: February 26, 2020. https://www.statista.com/statistics/551553/shopping-retailer-loyalty-impact-ireland/
Webloyalty. "Factors Impacting Consumer Loyalty to a Retailer Negatively in Ireland in 2016." Statista, Statista Inc., 26 Feb 2016, https://www.statista.com/statistics/551553/shopping-retailer-loyalty-impact-ireland/
Webloyalty, Factors impacting consumer loyalty to a retailer negatively in Ireland in 2016 Statista, https://www.statista.com/statistics/551553/shopping-retailer-loyalty-impact-ireland/ (last visited February 26, 2020)
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