Factors impacting consumer loyalty to retailer negatively in Ireland 2016
Factors impacting consumer loyalty to a retailer negatively in Ireland in 2016
This chart shows the share of consumers agreeing with statements negatively impacting their loyalty to a retailer, according to a survey conducted with Irish consumers in 2016. Of respondents, 57 percent stated that rudeness from staff members would make them defect from the retailer and shop elsewhere.
Factors impacting consumer loyalty to a retailer negatively in Ireland in 2016
Loading statistic...
| Share of consumers agreeing | |
|---|---|
| Big price rises (10% plus) | 58.3% |
| Rudeness from staff members | 56.8% |
| Dirty stores | 41.6% |
| Poor quality items | 40.8% |
| Them being regularly more expensive than alternatives | 39% |
| Unhelpfulness of staff members | 22.1% |
| No online ordering facility | 18.7% |
| Spamming you with emails and marketing materials | 17.2% |
| Hard to use website | 15.3% |
| Getting an order wrong | 15.2% |
| Being a bad corporate citizen (i.e. not paying taxes etc.) | 14.9% |
| High delivery costs for online orders | 14.3% |
| Untidy stores | 5.5% |
Source
More information
Discover Statista
Need help with using Statista for your research?
Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
- Shopper dissatisfaction with main retailer currently used in the UK 2016, by sector
- Shopper dissatisfaction with main retailer currently used in Ireland 2016, by sector
- Factors for dissatisfaction with shopping experience in Ireland 2016
- Factors for dissatisfaction with shopping experience in the UK 2016
- Ireland: potential cost of dissatisfied consumers abandoning retailers 2016
- Willingness to change main supplier or service provider in Ireland 2016, by sector
- UK: potential cost of dissatisfied consumers abandoning retailers in 2016
- Willingness to change main supplier or service provider in the UK 2016, by sector
- Customer loyalty schemes: consumer usage vs marketers perception in the UK 2014
- Consumer reaction to long-term reward schemes in the United Kingdom (UK) 2014
- Consumers spending more if they have an associated loyalty card in Canada 2015
- Consumer loyalty to high street retailers online in the United Kingdom (UK) 2014
- Customer satisfaction with shopping experience in Guernsey (UK) 2017
- Influence of loyalty rewards on store selection in the UK 2014, by income
- Influence of supermarket loyalty cards on shopping choices in the United Kingdom 2015
- Reasons for signing up for supermarket loyalty cards in the United Kingdom 2015
- Defection from main retailer in the United Kingdom (UK) in 2016, by sector
- Most dissatisfying tour agency service for luxury travelers China 2018
- Defection from main retailer in the United Kingdom (UK) in 2016, by sector
- Distribution of consumers in the Netherlands 2015-2016, by shopping type
Statistics on the topic
Related topics
About Statista
