Factors for dissatisfaction with shopping experience in the UK 2016

Consumer dissatisfaction with aspects of shopping experience in the United Kingdom (UK) in 2016

by Statista Research Department, last edited Feb 26, 2016
Factors for dissatisfaction with shopping experience in the UK 2016 This chart shows the share of consumers agreeing with statements regarding their dissatisfaction with aspects of the shopping experience, according to a survey conducted with UK consumers in 2016. Of respondents, 53 percent were dissatisfied with service and nearly 27 percent were dissatisfied with quality.
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Consumer dissatisfaction with aspects of shopping experience in the United Kingdom (UK) in 2016

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Share of dissatisfied consumers
Service53%
Product range47.4%
Price36.1%
Facilities offered35.7%
Convenience33.8%
Layout of store and/or website32.8%
Quality26.8%
Provision of online19.2%
Share of dissatisfied consumers
Service53%
Product range47.4%
Price36.1%
Facilities offered35.7%
Convenience33.8%
Layout of store and/or website32.8%
Quality26.8%
Provision of online19.2%
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by Statista Research Department, last edited Feb 26, 2016
This chart shows the share of consumers agreeing with statements regarding their dissatisfaction with aspects of the shopping experience, according to a survey conducted with UK consumers in 2016. Of respondents, 53 percent were dissatisfied with service and nearly 27 percent were dissatisfied with quality.
Show more
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