Response times of online stores to complaint mails in the Netherlands 2014

Distribution of response time of online stores to complaint e-mails in the Netherlands in 2014

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Release date

April 2014

Region

Netherlands

Survey time period

2014

Number of respondents

250 web shops

Special properties

66,085 web stores selling physical products; online stores selling travel, insurance and financial products were not included

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Statistics on "Mobile devices in the Netherlands"

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