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Dutch consumer confidence banking transparency 2015-2020, by bank

The consumer confidence score of respondents in Dutch banking transparency from 2015 to 2020 fluctuated over time. In 2020, the confidence respondents had in their own bank's transparency scored on average a 3.6 on a scale from one to five. ASN Bank scored the highest, with an average confidence score of 4.1. Overall, the average satisfaction with one's own bank scored 3.3 in 2020.

Consumer confidence score of respondents in Dutch banking transparency from 2015 to 2020, by bank

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Release date

January 2021



Survey time period

October 2019 to September 2020

Number of respondents

11,815 respondents

Age group

18 years and older

Method of interview


Supplementary notes

The figures have been taken from several publications.

The source notes, in 2015, the Dutch banks ABN AMRO, ASN Bank, ING, Rabobank, RegioBank, SNS and Triodos Bank co-operated with the survey. Centraal Beheer, Knab, Leaseplan Bank, NN Bank, NIBC and Woonfonds were added to this list in 2016.

* Consumers had to judge the trust they have in their own bank and the banking sector as a whole, on a scale from 1 to 5.

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Statistics on "Household finance in the Netherlands"

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