Consumer confidence in Dutch banking sector 2015-2020, by bank

Consumer confidence score of respondents in the banking sector in the Netherlands from 2015 to 2020, by bank

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Release date

January 2021



Survey time period

October 2019 to September 2020

Number of respondents

11,815 respondents

Age group

18 years and older

Method of interview


Supplementary notes

The figures have been taken from several publications.

The source notes, in 2015, the Dutch banks ABN AMRO, ASN Bank, ING, Rabobank, RegioBank, SNS and Triodos Bank co-operated with the survey. Centraal Beheer, Knab, Leaseplan Bank, NN Bank, NIBC and Woonfonds were added to this list in 2016.

* Consumers had to judge the trust they have in their own bank and the banking sector as a whole, with a score on a scale from 1 to 5.

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