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Consumer confidence in Dutch banking sector 2015-2020, by bank

In 2020, the average level of confidence was approximately three on a scale from one to five. Dutch banking has two important characteristics. Firstly, only a few large institutions dominate its financial markets. In 2016, for example, the five largest Dutch credit institutions, which includes the likes of ING, Rabobank and ABN Amro, held approximately 85 percent of the total assets. Secondly, the Dutch banking sector is one of the most concentrated in Europe.

Consumer confidence score of respondents in the banking sector in the Netherlands from 2015 to 2020, by bank

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Source

Release date

January 2021

Region

Netherlands

Survey time period

October 2019 to September 2020

Number of respondents

11,815 respondents

Age group

18 years and older

Method of interview

Questionnaire

Supplementary notes

The figures have been taken from several publications.

The source notes, in 2015, the Dutch banks ABN AMRO, ASN Bank, ING, Rabobank, RegioBank, SNS and Triodos Bank co-operated with the survey. Centraal Beheer, Knab, Leaseplan Bank, NN Bank, NIBC and Woonfonds were added to this list in 2016.

* Consumers had to judge the trust they have in their own bank and the banking sector as a whole, with a score on a scale from 1 to 5.

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Statistics on "Household finance in the Netherlands"

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