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Type of issues pay TV users would contact their provider for UK 2018, by provider

This statistic displays the type of issue for pay TV users during their most recent contact with their service providers in the United Kingdom (UK) in 2018, broken down by provider. 37 percent of all Pay TV customers complained about billing and customer service issues.

Type of issues pay TV users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider

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Sources

Release date

April 2019

Region

United Kingdom

Survey time period

December 2018 to January 2019

Number of respondents

1,659*

Special properties

All who complained about cable, satellite or any other TV service in the past 6 months

Method of interview

Omnibus survey

Supplementary notes

This question was phrased by the source as follows: "And thinking of the most recent complaint you had to contact [company] about, which one of the following categories did the issue fall into? Was it to do with…'"
*Base varies: BT (300), Sky (615), TalkTalk (252), Virgin Media (492).

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Statistics on "Television industry in the United Kingdom (UK)"

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