This statistic displays the results of a survey on the main problems experienced when making online purchases from retailers based in other EU countries in 2015. During the survey period, 23.1 percent of respondents reported that an item they had received was faulty.
Main problems experienced when making online purchases from retailers based in other EU countries in 2015*
* The original survey question was phrased as follows:
"Have you experienced any of the following problems when buying from online retailers based in other EU countries? Select all that apply."
The source adds the following information: "The research did not target a proportionally representative sample of the EU population." The distribution of respondents was as follows:
Czech Republic 49.6%
United Kingdom 25.7%
Slovenia 9.6%
Germany 5.2%
France 2.3%
Denmark 1.8%
Belgium 1.8%
Slovakia 1.8%
Sweden 1.8%
Greece 1.8%
The survey was carried out on desktop, tablet and mobile devices.
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ANEC. (December 2, 2015). Main problems experienced when making online purchases from retailers based in other EU countries in 2015* [Graph]. In Statista. Retrieved September 20, 2024, from https://www.statista.com/statistics/681220/eu-issues-encountered-during-cross-border-online-shopping-2015/
ANEC. "Main problems experienced when making online purchases from retailers based in other EU countries in 2015*." Chart. December 2, 2015. Statista. Accessed September 20, 2024. https://www.statista.com/statistics/681220/eu-issues-encountered-during-cross-border-online-shopping-2015/
ANEC. (2015). Main problems experienced when making online purchases from retailers based in other EU countries in 2015*. Statista. Statista Inc.. Accessed: September 20, 2024. https://www.statista.com/statistics/681220/eu-issues-encountered-during-cross-border-online-shopping-2015/
ANEC. "Main Problems Experienced When Making Online Purchases from Retailers Based in Other Eu Countries in 2015*." Statista, Statista Inc., 2 Dec 2015, https://www.statista.com/statistics/681220/eu-issues-encountered-during-cross-border-online-shopping-2015/
ANEC, Main problems experienced when making online purchases from retailers based in other EU countries in 2015* Statista, https://www.statista.com/statistics/681220/eu-issues-encountered-during-cross-border-online-shopping-2015/ (last visited September 20, 2024)
Main problems experienced when making online purchases from retailers based in other EU countries in 2015* [Graph], ANEC, December 2, 2015. [Online]. Available: https://www.statista.com/statistics/681220/eu-issues-encountered-during-cross-border-online-shopping-2015/
