EU: awareness and knowledge of consumer rights 2015

This statistic presents the results of a survey on the awareness and knowledge of consumer rights in the European Union in 2015. During the survey period, 65.6 percent of respondents were aware that in case of faulty goods the trader must pay the postage costs for returning the goods.

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Release date

December 2015


Europe, EU

Survey time period

July 2015 and August 2015

Number of respondents

4,114 respondents

Special properties

EU residents with online shopping experience.

Method of interview

Online survey

Supplementary notes

The source adds the following information: "The research did not target a proportionally representative sample of the EU population." The distribution of respondents was as follows:

Czech Republic 49.6%
United Kingdom 25.7%
Slovenia 9.6%
Germany 5.2%
France 2.3%
Denmark 1.8%
Belgium 1.8%
Slovakia 1.8%
Sweden 1.8%
Greece 1.8%

The survey was carried out on desktop, tablet and mobile devices.

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