Online and mobile banking usage frequency France 2015

This statistic shows the frequency of mobile and online banking usage in France as of September 2015, by type of service. At that time, almost 60 percent of respondents stated that they never used online banking services to talk to a bank advisor.

Usage of online and mobile banking in France as of September 2015, by frequency

Characteristic	Never	Sometimes	Often	Systematically or almost
Checking your bank accounts	9%	8%	27%	56%
Making financial transactions	18%	24%	33%	25%
Managing your bank portofolios	37%	27%	20%	16%
Informing yourself about financial products	29%	35%	19%	17%
Using visualization tools	47%	35%	12%	6%
Talking to a bank advisor	57%	30%	9%	4%
Buying financial products	68%	23%	5%	4%

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Release date

October 2015

More information

Region

France

Survey time period

August 27 to September 9, 2015

Number of respondents

301 respondents

Special properties

French assets holding securities or life insurance, having a non-real estate financial wealth of more than 30,000 euros and intending to make a financial investment within two years or possessing a real estate rental property

Method of interview

Telephone interview

Supplementary notes

This question was phrased by the source as follows: "Personnellement, faites-vous chacune des opérations financières suivantes en ligne (depuis un ordinateur, votre tablette ou votre smartphone)?"

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