Most returned goods by online shoppers 2016

This statistic depicts the results of a survey regarding the most returned goods by online shoppers in 2016. According to the survey, clothing and accessories were the most frequently returned items during the survey period; 75 percent of shoppers reported returning these items.

Share of consumers who returned items in 2016, by type of item

Share of respondents
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Source

Release date

August 2017

Region

Worldwide

Survey time period

2016

Number of respondents

1,000+

Special properties

online shoppers

Supplementary notes

The source does not specify the type of survey or the age of the respondents.
Multiple answers were possible.

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Statistics on "Reverse logistics"

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