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Share of people using mobile banking in the Benelux 2016

This survey shows the share of respondents in the Benelux countries (Belgium, Luxembourg and the Netherlands) who already use mobile banking and who expect to use it in 2016. In 2016, the Netherlands was the country with the highest response of people who reported to already use mobile banking. The share of smartphone or tablet users who use banking on the go has increased throughout the years in the Benelux region. Mobile banking subscriptions in Belgium, for example, increased from from 140,000 in 2011 to 3.3 million in 2015. In the Netherlands, approximately 92 percent of the teenagers aged 15 to 16 years old used online banking to check their balance. Despite this, smartphones and tablets are less used for remote payments. In the fourth quarter of 2016, the turnover of remote payments initiated with a smartphone or tablet consisted approximately 1.4 percent of the total turnover in remote payments in the Netherlands.

Share of people using mobile banking and who expect to use it in Belgium, Luxembourg and the Netherlands (Benelux) in 2016

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Release date

July 2016


Belgium, Luxembourg, Netherlands

Survey time period

March 18, 2016 to April 6, 2016

Number of respondents


Special properties

smartphone or tablet owners

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: 'Do you use mobile banking?'.

* The source does not specify the age of the respondents or the exact number of respondents from the Benelux-countries, as the number provided here concerns respondents from different countries.

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Statistics on "Online banking in the Benelux"

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