• Leading banks by number of customers France 2021

As of 2021, the bank Crédit Agricole led this ranking of French banks according to the number of customers and accounted for 51 million clients. Moreover, Crédit Agricole was the second largest bank regarding the market capitalization after BNP Paribas.  

The online banking market in France

Beside traditional banking which offer services as well in local agencies as well as on the Internet, online banking is taking ever more importance on the banking market in France. The online bank Boursorama (subsidiary of Société Générale) led the ranking of online banks with 1.5 million customers in 2019.  

Online banking practices

  In a survey conducted in 2018, 40 percent of French respondents stated using mobile banking features. Moreover, more than 80 percent of surveyed in a further study explained preferring viewing their accounts online or even using their mobile phone. Finally, among all banking apps offered by banks or payment services, the mobile app “Ma Banque Crédit Agricole” was the most used during April 2019, accounting for more than 4.7 million unique visitors.

Ranking of the main banks in France in 2021, according to the number of customers (in millions)

Characteristic	Number of customers in millions
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Release date

2022

More information

Region

France

Survey time period

2021

Supplementary notes

The source adds the following information: "This is an indicator to help comparing the market shares of banks in France, however it is difficult to interpret these figures as it would be necessary to dissociate individual, professional and business customers. Also the clientele is multi-banked. »

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French