The statistic shows the cost component breakdown for the the business process outsourcing industry worldwide, as of 2017, by type. In the case of automated BPO, half of the costs go to robots whereas human staff only account for three percent of the overall costs.
Distribution of business process outsourcing (BPO) cost components, as of 2017, by type
Characteristic
Staff costs
Fixed costs (hardware, software, G&A)
Robots
-
-
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Morgan Stanley. (September 24, 2017). Distribution of business process outsourcing (BPO) cost components, as of 2017, by type [Graph]. In Statista. Retrieved July 27, 2024, from https://www.statista.com/statistics/791519/worldwide-bpo-cost-component-by-type/
Morgan Stanley. "Distribution of business process outsourcing (BPO) cost components, as of 2017, by type." Chart. September 24, 2017. Statista. Accessed July 27, 2024. https://www.statista.com/statistics/791519/worldwide-bpo-cost-component-by-type/
Morgan Stanley. (2017). Distribution of business process outsourcing (BPO) cost components, as of 2017, by type. Statista. Statista Inc.. Accessed: July 27, 2024. https://www.statista.com/statistics/791519/worldwide-bpo-cost-component-by-type/
Morgan Stanley. "Distribution of Business Process Outsourcing (Bpo) Cost Components, as of 2017, by Type." Statista, Statista Inc., 24 Sep 2017, https://www.statista.com/statistics/791519/worldwide-bpo-cost-component-by-type/
Morgan Stanley, Distribution of business process outsourcing (BPO) cost components, as of 2017, by type Statista, https://www.statista.com/statistics/791519/worldwide-bpo-cost-component-by-type/ (last visited July 27, 2024)
Distribution of business process outsourcing (BPO) cost components, as of 2017, by type [Graph], Morgan Stanley, September 24, 2017. [Online]. Available: https://www.statista.com/statistics/791519/worldwide-bpo-cost-component-by-type/