Chatbots: usage benefits customers expect to enjoy U.S. 2017

This statistic shows the benefits customers in the United States expect to enjoy if chatbots were available for the online services they use as of November 2017. During the survey, 64 percent of the respondents stated that they expect to enjoy 24 hour service.

If chatbots were available (and working effectively) for the online services that you use, which of these benefits would you expect to enjoy?

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Sources

Release date

January 2018

Region

United States

Survey time period

October 30 to November 6, 2017

Number of respondents

1,051 respondents

Age group

18-64 years

Supplementary notes

Multiple answers were possible.

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Statistics on "Customer service in the U.S."

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