Energy market engagement priorities in Great Britain 2014-2018

This statistic shows the main customer priorities when engaging in the energy market in Great Britain between 2014 and 2018. With 91 percent almost each year, the biggest priority for customer engagement was to save money. In 2018, only 3 percent of respondents felt having a dual fuel package was a priority.

Priorities for engaging in the energy market in Great Britain from 2014 to 2018

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Sources

Release date

October 2018

Region

United Kingdom (Great Britain)

Survey time period

2014 to 2018

Number of respondents

1,647 respondents

Age group

16 years and older

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

*Base = 2014 : 2,000, 2015 : 2,034, 2016 : 2,112, 2017 : 1,558.
Based on customers who have switched gas or electricity supplier or tariff, or compared suppliers or tariffs in the past 12 months.

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Statistics on "Energy consumer experience in the UK"

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